Bank of America (with Drive-thru ATM)

Natalie and Ilene took care of all my banking needs and I am very satisfied with the service they provided.
Feb 19th, 2024

I came in to establish a POA for an aunt who is on her deathbed. I have to speak to a financial advisor named Arthur at this branch. I overheard it. He told the lady to schedule the appointment preferably for a time he is not there and then laughed. Disgusting. I expect a manager to reach out.
Nov 15th, 2023

Great place
Aug 19th, 2023

This is the worst Bank of America location I have ever been to. First of all their hours are ridiculous, 10-4, and they are often closed early or open late, so good luck if you need anything outside of your work hours. I just went there today and was told that their "teller service" was closed for the whole day. If they don't have enough staff then they need to hire more or close down, it's a disgrace compared to their other locations.
Jun 25th, 2023

I normally dont ever write reviews especially for a bank but this location on Lyons needs to do better. I get that people have bad days and I understand its not easy working at a bank but my teller was rude when I was trying to explain what I needed. I felt like she wanted me to do math when asking for change.She threw my receipt and said nothing to me no thank you nothing just threw my receipt. Weird vibes. Its just off. I over heard a customer ask who I assume is the manager a question and the lady was cutting her off. Over all way too aggressive for people with general questions. Its not that serious. I have 5 accounts with this bank but after that interaction and seeing how the staff treats people Im uncomfortable to go there. Please do better you dont have to love working with the public but at least be kind towards customers. The job is to help customers.
Jul 4th, 2023