Krall Oil--Alpine Heating & Cooling

My family has been loyal to Krall Oil ever since we moved to out current home four years ago. Recently, we called to have a technician sent since we were out of propane and needed their services, however, after setting up an appointment and waiting hours to receive them, it was a no show. I called emergency services because we believe there might be a leak since the room smelled of propane, all they responded with is that theyll call and hung up without any other direction. Poor business practice. Dishonest service. Its been 5 days and still nothing from them. Where are you Krall Oil? Fell asleep?
Apr 16th, 2023

Truck driver driving reckless and Milford 7:30 AM ran me and my family off the road because he was in the wrong lane
Mar 10th, 2023

It pains me to to report my disappointment with Krall /Petro oil. I have been a customer for 40 years and have had new HVAC systems installed and maintained by Krall. They were always a reliable and good company. The equipment and the people who installed and maintained it are reliable . Even when new equipment misbehaved, they always got the job done. Recently I had routine service done on the water heater/furnace. I have their $257 annual service contract which covers parts and labor. The technician replaced an aqua stat on the water heater. This generated an unexpected $700 bill!! No discussion , no warning ! Really ? I was then told the service contract does not cover that part? I looked up the price of the Carlin9000b aqua stat , It is $138. Labor covered? 500% markup? Just feels like a ripoff. BTW no complaint about the quality of the work. Just the quality of treatment I received . No response from my text to them either! This is no way to treat anyone.
Nov 15th, 2022

Feb 20th, 2022

Excellent service! I cannot say enough about Alpine Heating and Cooling! They came to our house on Monday 10/04/21 to install a new furnace and air conditioning unit. In total there were 6 guys here working. They were courteous, helpful and put a drop cloth down to avoid making a mess. All in all they were in my house for about 7 hours. They completed the job under some trying conditions, one being it was pouring with rain most of the day. Have to give huge props to Pat who worked outside in the rain most of the day without complaining once! Pretty heroic effort. Very happy with this company and the work they did. Will definitely recommend them without reservation. Best of all my basement was cleaner when they left than when they arrived!!!
Jan 9th, 2022