Domino's Pizza
-
2613 Charlestown Road
New Albany, Indiana 47150 - (812) 944-0030
- Website
Hours
Chamber Rating
-
Patrick Rogers
i love you
Mar 8th, 2024 -
Katherine
For months now, they've only had 1 driver. My pizza took 2 hours to get to me yesterday, and we only live 2.7 miles away. The pizza was luke warm, box was smashed. You shut something down when you're that short staffed. Won't be ordering from domino's for a long time
Mar 6th, 2024 -
Derek
I waited an hour and 45 minutes from time of ordering at around 6:00 PM, until the moment I left at around 7:45 when I canceled my order and left. The pizza tracker said the pizza would be ready at 6:30. I clicked the button, "I'm here" on the tracker to alert the team inside that I was in the car-side parking space outside to receive my pizza. After two minutes, the tracker asked if I had my pizza yet and I said no. My son and I waited outside in my car about 5 extra minutes and decided to go inside to see what was going on. It took me a long time to get helped at the front register. Once I was assisted, they looked for my order and said "oh, it should be out soon. I sat down and waited. There were 4 individuals also waiting on pizza. After about 30 minutes, one lady finally received her pizza. She was the first to leave. However, more people started coming in. The drive-thru did not look like it was moving. The staff looked incredibly frazzled tying to manage everything, very incompetent. Two men canceled their orders and left. I asked again about my order and they said it shouldn't be too much longer so I sat back down. Groups of people started coming into the building, very aggravated. A group of customers started swearing at each other (in front of a room full of young children) because one lady cut in line. I finally decided to cancel my order after being told to patiently wait for over an hour after I got there. Everyone else seemed to have got their orders except me for some reason. I'm not sure if my order got lost from my ticket/receipt, or what. I overheard someone say the online ordering system was not working correctly. I have no idea if that's accurate - but everyone else BUT ME received my pizza. Even people before me. Even people who came in after me. One guy in particular demanded 2 cheese pizzas immediately, and he got them immediately. They all got their orders but I didn't. I stayed patient. I listened to your staff. I sat with my son as we had to endure your customers verbally abuse one another because of the frustrations they had over something as silly as pizza taking too long. I will never eat at another Domino's again. Ever. Bye.
Mar 4th, 2024 -
Michael Pickles
Mar 1st, 2024 -
Cadillac Winston
Feb 29th, 2024
Vidoes
Questions & Answers
Q What is the phone number for Domino's Pizza?
A The phone number for Domino's Pizza is: (812) 944-0030.
Q Where is Domino's Pizza located?
A Domino's Pizza is located at 2613 Charlestown Road, New Albany, Indiana 47150
Q What is the internet address for Domino's Pizza?
A The website (URL) for Domino's Pizza is: https://www.dominos.com/en/?utm_source=google&utm_medium=loclist&utm_campaign=localmaps
Q How big is Domino's Pizza?
A Domino's Pizza employs approximately 20+ people.
Q What days are Domino's Pizza open?
A Domino's Pizza is open:
Tuesday: 10:30 AM - 12:00 AM
Wednesday: 10:30 AM - 12:00 AM
Thursday: 10:30 AM - 12:00 AM
Friday: 10:30 AM - 1:00 AM
Saturday: 10:30 AM - 1:00 AM
Sunday: 10:30 AM - 12:00 AM
Monday: 10:30 AM - 12:00 AM
Q How is Domino's Pizza rated?
A Domino's Pizza has a 3.8 Star Rating from 365 reviewers.
Hours
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Ratings and Reviews
Domino's Pizza
Overall Rating
Overall Rating
( 365 Reviews )Patrick Rogers on Google
i love you
Thanks for the awesome review. Have a great week and hope to see you soon.
Your New Albany Domino's Team
Katherine on Google
For months now, they've only had 1 driver. My pizza took 2 hours to get to me yesterday, and we only live 2.7 miles away. The pizza was luke warm, box was smashed. You shut something down when you're that short staffed. Won't be ordering from domino's for a long time
Derek on Google
I waited an hour and 45 minutes from time of ordering at around 6:00 PM, until the moment I left at around 7:45 when I canceled my order and left. The pizza tracker said the pizza would be ready at 6:30. I clicked the button, "I'm here" on the tracker to alert the team inside that I was in the car-side parking space outside to receive my pizza. After two minutes, the tracker asked if I had my pizza yet and I said no. My son and I waited outside in my car about 5 extra minutes and decided to go inside to see what was going on. It took me a long time to get helped at the front register. Once I was assisted, they looked for my order and said "oh, it should be out soon. I sat down and waited. There were 4 individuals also waiting on pizza. After about 30 minutes, one lady finally received her pizza. She was the first to leave. However, more people started coming in. The drive-thru did not look like it was moving. The staff looked incredibly frazzled tying to manage everything, very incompetent. Two men canceled their orders and left. I asked again about my order and they said it shouldn't be too much longer so I sat back down. Groups of people started coming into the building, very aggravated. A group of customers started swearing at each other (in front of a room full of young children) because one lady cut in line. I finally decided to cancel my order after being told to patiently wait for over an hour after I got there. Everyone else seemed to have got their orders except me for some reason. I'm not sure if my order got lost from my ticket/receipt, or what. I overheard someone say the online ordering system was not working correctly. I have no idea if that's accurate - but everyone else BUT ME received my pizza. Even people before me. Even people who came in after me. One guy in particular demanded 2 cheese pizzas immediately, and he got them immediately. They all got their orders but I didn't. I stayed patient. I listened to your staff. I sat with my son as we had to endure your customers verbally abuse one another because of the frustrations they had over something as silly as pizza taking too long. I will never eat at another Domino's again. Ever. Bye.
I apologize that your experience was not at a 5-star level. Our goal is to provide 5-star service on every order. Could you email me ([email protected]) directly with any suggestions you have on how we can improve so we can earn your 5 stars on your next order?
[email protected]
Michael Pickles on Google
We appreciate you and your review. Let us know what we can improve on to earn your 5 star on your next order. We try to be perfect and stuff happens but hopefully this 'stuff' was just a one-time thing.
Your New Albany Domino's Team
Cadillac Winston on Google
We read every review and share them with our team. This just makes our day! We appreciate you and look forward to seeing you soon.
Your New Albany Domino's Team
Overall Rating
Overall Rating
( 365 Reviews )Write a Review
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