Nashville Carpet Center

This business has merged with Myers and has moved over near 100 Oaks. The Nashville Carpet Center is no longer at this address!
Jul 3rd, 2017

We received great service here on more than one occasion. They installed carpet and custom-built area rugs in our home. We had one small issue with installation of the carpet which they came back and redid in total to make absolutely right. The custom area rugs were well-made and very reasonably priced. Returned for our next area rug needs and they have made shopping for it a pleasure. Solid pros!
Jun 22nd, 2015

My experience with this company was terrible! Nashville Carpet (NCC) put the wrong flooring in my home and now expects me to pay for it. They threaten a lien on my home! The story of what happened follows: I met with the NCC salesman Perry Housman and ordered a particular type of flooring, named "Woodstock". This flooring is brown/blonde in color. The contract clearly stated the name of the flooring to be installed. I had to take a business trip abroad so my housekeeper (part time cleaner, in other words) was to take delivery. As stated by Perry Housman in an email sent to me shortly after I choose the flooring, "All scheduling and particulars will be worked out thru Annita." "Scheduling and particulars" refers to the scheduling and the manner and place of delivery. It does not give the person taking delivery the right to change an order to suit HER tastes. When I returned home I was Shocked! Outranged! Aghast! Instead of the brown/blond Woodstock flooring that I had ordered, I had ORANGE/RED/BROWN flooring that to me looks like vomit -- even worse given the color of the other flooring in my apartment. In response to my outraged email letting him know that I HATED the flooring that NCC had installed, Perry Housman claims that the housekeeper changed the order and he had the "impression" that she had the authority to do this. I cannot know what happened with the housekeeper and the salesman. He may be too good at his job. No one from NCC wrote me an email to ask about the change in flooring. No one told me in advance that a different color flooring had been ordered. I want the flooring that NCC installed OUT! I want the flooring that I ordered. I have paid for half of it. Currently, while I wait for progress on this, I have covered up most of the flooring with rugs and mats that are really too large for the areas but do cover a significant portion of the floor. Imagine that a home owner ordered a pool in their backyard and clearly marked the location. Then their housekeeper, who was to be there when the pool was put in. decides that the pool should be someplace else. Or kidney shaped rather than rectangular. And no one asks the homeowner. Now, besides the distress of not having what I ordered, I have the expense of the mats and rugs to cover the flooring that was installed. And there will probably be legal expenses. By the way, watch the fine print with this company!! In now reading the fine print, I find it states that I am liable for legal costs incurred in collection of the debt -- for the horrid flooring installed that I did not want and did not order.
May 2nd, 2013