Premera Blue Cross Building 4 (Orcas)

I am suppose to have Premera Blue Cross medical insurance through my work. But they refuse to approve the exams my doctor ordered to get me treatment. I have exhausted every route possible to get this sorted, but all I get is Premera and my doctors office pointing fingers at each other while I suffer. The only thing they do not have issues with is taking your money. This just proves they care more about profit than getting their paying customers the treatment they need. This has been going on for over a month now. Again I am still in a lot of pain with no idea what is wrong and no path forward to get treatment.
Feb 25th, 2024

Website is not good at all. Worst experience. They advertise the national number then they won't help you then get routed 2 or 3 other times just to get a number because won't send out a card. Then they say to call during working hours yet they don't post the hours to call on the website. Contact us button at the bottom is broken. It's a dumb way to run an organization and isn't user friendly. It's like the customer/patient is in the backseat while idiots drive.
Feb 22nd, 2024

So far, the worst insurance ever. Why would I pay 1000 for my medications, where my other insurance never went for my deductible. They say "it's not in our preferred medications." But in other insurance it's covered with only 50$. I would rather pay insurance out of pocket than stay with this insurance. So eff this insurance!! How can an insurance like this even exist?
Dec 28th, 2023

I am having issue with my eye doctor bill for the last 3 months. Calling the customer service back and forth with no resolution yet. I will cancel Premera as soon I can....
Dec 8th, 2023

Notice, any 5 stars average 5-6 yrs old, and beyond. The last 2-3 yrs Premera has gone from one of the best, to par with Anthem (the worst).... if that. As a provider's perspective, I can only add to the long list of frustrated vents here. Pathetically, we all do so while knowing these comments will go the same path as the lost claims, and the requests for clear coverage breakdowns (from provider and subscriber the same!).... ignored, blocked, dodged, with the excuse of 'conflict of interests' they can't even say what their benefits are. We will be encouraging our patients to speak with the HR representatives, to request changing insurance providers. this includes the Microsoft market. At which point, it's certain that 80% of providers will drop contracts and leave Premera behind.
Nov 20th, 2023