Assurant

Nov 7th, 2023

You don't even get the insurance you pay for do not recommend
Oct 17th, 2023

Bought phone in to get my screen repaired. Closed out all apps prior. When I picked up my phone I checked open apps and the only app that was open was the gallery. Like come on, just be a professional and do your job without looking at my pictures. Super disappointing.
Sep 14th, 2023

would rate zero
Jun 29th, 2023

My phone is broken. I contacted Assurant Phone Insurance via my T-Mobile provider on March 8th and filed a claim; they then charged me $99.00. They shipped my phone on March 11. I never received my phone. I contacted UPS, they told me my phone was at an access center. I called the access center and they didn't have it. They told me to contact UPS, I contacted UPS; they told me to contact Assurant I contacted Assurant and opened up an investigation. I did not hear anything from Assurant for 2 weeks. This morning (March 22) I woke up to a threatening email from Assurant telling me they are going to CHARGE ME $99.00 if I don't return my broken device by March 18th! Not only has the due date passed, but I still have not yet received my new phone! I have been on the phone with Assurant for hours and all they do is keep switching me from agent to agent and saying they won't refund my original payment of $99.00 until they have the new phone in their possession. I don't know where the phone is, UPS doesn't know where the phone is, Assurant IS NOT helping me. T-Mobile won't let me trade in my old phone if it is damaged. That is why I was paying $99.00 to replace it so I could purchase a new phone. Now I am out $99.00 and have to pay full price for a new phone.
Mar 25th, 2024