Sundberg America - Appliance and HVAC Parts

Needed parts twice. Had in stock both times. A bit lacking in customer service.
Dec 10th, 2023

This place really went down hill. Very rude and expensive. Used to be a great place. Now I say stay away. There are a few other places on Milwaukee to get applaince parts with people that actually want your business. Sorry to bother you.
Nov 9th, 2023

Terrible customer service! I also tried to give my business to a local company, but I learned my lesson. Ordered a part for refrigerator and specifically asked if this part doesn't work, can I return. Yes, I could with a 20% restocking fee, which is what I was told. I was fine with that answer. Called a few days later when part is not what I thought I needed, and I was told I could not return!!! I, too, could have ordered on Amazon and returned without getting yelled at. Part was also more money than they quoted me. Not a good customer experience at all.
Jul 5th, 2023

Wow. :( Called to see if they had the part I needed for my dishwasher. I would like to point out that I (not my husband) am the one who took it apart and figured out what we needed. The man who I spoke to was very condescending and treated me like a 5 year old. He got upset when I said I had the part number and insisted that I give him the model number instead. I am 100% that the model number is not visible on our dishwasher when it is installed so I went to get the number from the manual and he said he wouldn't take that. After all of that they didn't have the part in stock anyway. I called Dey Distributing and spoke with someone very pleasant and they have what I need in stock. Try them instead!
Mar 12th, 2023

Customer service is terrible. I was hoping to support a local company, but would rather buy online when the service is like this. I'm sure they are stocked with all the things you may need, but the service is not great at all. I hope it improves.
Feb 15th, 2023