Adam Altis American Family Insurance

Had a time sensitive matter and kept calling multiple days in a row trying to reach the office. Kept getting generic voicemail and put through to the automated service which then bounced me back to their answering machine. Not easy to get a hold of when needed.
Dec 2nd, 2023

Ive been a client of Adams for probably 10 years. He will not return your phone call. I reached out several months ago and asked for him to call me, and instead someone else from his office contacted me. I inquired as to whether or not there was any way to reduce my car insurance rates, and the woman I talked to told me they could reduce my rates, but the premium was still double what I was quoted by another company. I am currently being charged $850 for six months for my auto policy alone. The woman at the office told me that I am on an old policy type that they no longer offer. Why, then, wouldnt they proactively contact me to get me on a more current policy? Ill tell you why, so they can keep charging me $850 instead of much less. I left a voicemail for Adam to contact me, and also sent him an email, and he has not contacted me. I want an agent thats going to look out for my best interests. If Adam would contact me, I might have an idea of what his priorities are, but since he wont contact me, Im left to assume that he really doesnt care about his clients. I will be taking my business elsewhere. I do not recommend this agency.
Nov 8th, 2023

not helpful
Sep 30th, 2023

Sep 1st, 2022

Jun 7th, 2022