Chamber of Commerce

      The UPS Store

      ( 170 Reviews )

      The UPS Store
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      Hours

      Friday:
      9:00 AM - 7:00 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 7:00 PM
      Tuesday:
      9:00 AM - 7:00 PM
      Wednesday:
      9:00 AM - 7:00 PM
      Thursday:
      9:00 AM - 7:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.1 - (170 reviews)
      38
      5
      5
      9
      113
      Read Our 170 Reviews

      Chamber Rating

      Verified Member
      2.1 - (170 reviews)
      38
      5
      5
      9
      113
      › ‹
      • Ravi Teja


        Feb 20th, 2024

      • Alexander Sixtux

        This location is not worthy of the name UPS. I took a Dyson return, and the storekeeper's only response was that I needed to box it. He refused to process it unless I paid $22 for boxing and labeling. Dyson covers Boxing cost with their reference number. Why people with such attitude are allowed to be in a service capacity is a shame for UPS.
        Feb 10th, 2024

      • Gerald Chu

        They're always complaining about packages not having enough tape and wanting to charge extravagant amounts for a little tape. Gimme a break for once.
        Feb 3rd, 2024

      • Thequeenmockyb Blessed

        Today I went here this man wanted at the ups store he didn't wanted to tape my return box another ups store has done this for me just this store so rude he needs to be respectful or let him go this guy
        Jan 11th, 2024

      • Natalie Zhang

        I want to complain about the UPS in Milpitas. The staff's attitude is very poor! We needed to return something to Amazon, and it was clearly registered as "no box, no label needed." However, when we went to UPS, the staff handed us a form, insisting that we had to prepare according to the requirements on the form. When we asked for clarification, they simply said, "Read it yourself! It's written clearly!" Their tone was really unpleasant! I don't understand, can't we ask for clarification? We didn't have time to print the label, and the UPS staff said it would cost $2 per label. We had to pay it ourselves. Then UPS claimed that the box wasn't packed properly and insisted on using tape all over the entire box. When we asked if we could borrow tape, they said there was tape on the shelf across and that we had to buy it ourselves! It's really frustrating! I've never encountered such poor service from UPS!!! This isn't the first time; previously, we needed to send documents to China, and they quoted $100 for shipping. After a while, they said it was $140, and later on, they claimed it was $180! It's like they keep changing the prices! We refused and told them they had initially said they were the cheapest!
        Jan 26th, 2024

      Read Our 170 Reviews

      About
      The UPS Store

      The UPS Store #0574 in Milpitas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Milpitas Town Center Behind City Hall.

      Contact Info

      Products

      • Office Products
      • Mailing Supplies
      • Moving Boxes
      • Stamps & Postage

      Services

      • Shipping Services
      • Packing Services
      • Professional Printing Services
      • Mailbox Services
      • Notary Services
      • Freight & Furniture Shipping
      • Small Business Services
      • Document Shredding
      • Faxing
      • Computer Access
      • Passport/Photo ID Services

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • CHECK
      • DISCOVER
      • MASTERCARD
      • SAMSUNGPAY
      • VISA

      Questions & Answers

      Q What is the phone number for The UPS Store?

      A The phone number for The UPS Store is: (408) 946-4140.

      Q Where is The UPS Store located?

      A The UPS Store is located at 142 N Milpitas Blvd, Milpitas, California 95035

      Q What is the internet address for The UPS Store?

      A The website (URL) for The UPS Store is: https://locations.theupsstore.com/ca/milpitas/142-n-milpitas-blvd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings

      Q How big is The UPS Store?

      A The UPS Store employs approximately 20+ people.

      Q What days are The UPS Store open?

      A The UPS Store is open:
      Friday: 9:00 AM - 7:00 PM
      Saturday: 9:00 AM - 5:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 7:00 PM
      Tuesday: 9:00 AM - 7:00 PM
      Wednesday: 9:00 AM - 7:00 PM
      Thursday: 9:00 AM - 7:00 PM

      Q How is The UPS Store rated?

      A The UPS Store has a 2.1 Star Rating from 170 reviewers.

      Hours

      Friday:
      9:00 AM - 7:00 PM
      Saturday:
      9:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 7:00 PM
      Tuesday:
      9:00 AM - 7:00 PM
      Wednesday:
      9:00 AM - 7:00 PM
      Thursday:
      9:00 AM - 7:00 PM
      Nearby UPS - United Parcel Service Locations

      Ratings and Reviews
      The UPS Store

      Overall Rating

      Overall Rating
      ( 170 Reviews )
      38
      5
      5
      9
      113
      Write a Review

      Ravi Teja on Google

      image

      Business Response on Google Feb 15th, 2024
      Dear Ravi, Thank you for providing us with your feedback. To help us provide better service in the future, could you please share more details about what happened during your visit? You can reach us at (408) 946-4140 or [email protected]. Thanks again.

      Alexander Sixtux on Google

      image This location is not worthy of the name UPS. I took a Dyson return, and the storekeeper's only response was that I needed to box it. He refused to process it unless I paid $22 for boxing and labeling. Dyson covers Boxing cost with their reference number. Why people with such attitude are allowed to be in a service capacity is a shame for UPS.

      Business Response on Google Feb 29th, 2024
      Hello, Alexander Sixtux! First of all... we are grateful for all of our valued customers, and do appreciate you coming in to our store. I am sorry to hear that you were not happy when you're here.In terms of Dyson Return, all packing and shipping is covered with reference number. But yesterday only shipping label, not that number, was provided to me. That was why I asked you that the Dyson device needs to be packed first. I am always ready to work on packing and shipping of Dyson return with its reference number.Thanks for taking your time to provide your feedback.

      Gerald Chu on Google

      image They're always complaining about packages not having enough tape and wanting to charge extravagant amounts for a little tape. Gimme a break for once.

      Business Response on Google Jan 16th, 2024
      We are genuinely sorry Gerald Chu for any frustration you experienced with our pricing. We understand it can be challenging when unexpected costs arise, and we empathize with your concerns. We aim to provide you with a top-notch experience that exceeds your expectations, and we hope to have the opportunity to demonstrate this to you in the future. If you have any further questions or concerns, please do not hesitate to contact us at [email protected].

      Thequeenmockyb Blessed on Google

      image Today I went here this man wanted at the ups store he didn't wanted to tape my return box another ups store has done this for me just this store so rude he needs to be respectful or let him go this guy

      Business Response on Google Jan 13th, 2024
      Hello, we are sorry for the negative experience you had with us. To help us provide better service in the future, could you please share more details about what happened during your visit? You can reach us at (408) 946-4140 or [email protected].

      Natalie Zhang on Google

      image I want to complain about the UPS in Milpitas. The staff's attitude is very poor! We needed to return something to Amazon, and it was clearly registered as "no box, no label needed." However, when we went to UPS, the staff handed us a form, insisting that we had to prepare according to the requirements on the form. When we asked for clarification, they simply said, "Read it yourself! It's written clearly!" Their tone was really unpleasant! I don't understand, can't we ask for clarification?
      We didn't have time to print the label, and the UPS staff said it would cost $2 per label. We had to pay it ourselves. Then UPS claimed that the box wasn't packed properly and insisted on using tape all over the entire box. When we asked if we could borrow tape, they said there was tape on the shelf across and that we had to buy it ourselves! It's really frustrating! I've never encountered such poor service from UPS!!!
      This isn't the first time; previously, we needed to send documents to China, and they quoted $100 for shipping. After a while, they said it was $140, and later on, they claimed it was $180! It's like they keep changing the prices! We refused and told them they had initially said they were the cheapest!

      Business Response on Google Jan 28th, 2024
      Hello, Jialing Zhang! First of all... we are grateful for all of our valued customers, and do appreciate you coming in to our store. I am sorry to hear that you were not happy when you're here.I think you brought your drop-off package with a label which should be printed then attached on the package. In your situation shipping is free-of-charge definitely. But it requires the customer to pack & seal his/her package. If label not printed, and/or not sealed properly, appropriate fee(s) could be charged in order to make it correct. Generally we provide customers complimentary taping for SMALL-sized package at their first return, with a request of taping at the next time to the customer. In your case, probably the return package was LARGE-sized, and that would be why we asked you to seal it properly.For sealing we always provide our customer a couple of options - 1) To use own tape if available, 2) To pay us for taping (typically $2 but sometimes more depending on package shape/size/condition), or 3) To purchase a tape then seal it by themselves if they want.Please note that taping charge is also utilized in order to encourage our customers to have their drop-off packages ready once they approach the register. It also serves as a benefit to the rest of our customers who are in line because line keeps moving. It can be easily assumed that customers do not like to stand in line forever due to taping and taping on previous customers' package.Thanks for taking your time to provide your feedback.
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      Overall Rating

      Overall Rating
      ( 170 Reviews )
      38
      5
      5
      9
      113

      Write a Review

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