Burchett’s Small Engine Service, LLC

Hours

Saturday:
9:00 AM - 1:00 PM
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Chamber Rating

4.1 - (141 reviews)
90
20
4
4
23
Read Our 141 Reviews

Chamber Rating

4.1 - (141 reviews)
90
20
4
4
23
  • David Peterson

    Would not recommend doing business with this place. Brought a mower in needing self propelled cable. I told them, needs a new cable. Took 9 days for them to call me and tell me the part is on back order. I said I'd come and pick up my mower until the part came in...nope...not allowed. They wanted me to leave my mower there for 6 weeks in the spring until they got a cable. Then she says..and it could be December for an we know. Ok, I'll come and get my mower then....I need to be able to mow my lawn. I left a $40 deposit. Surely they'll refund that. They didn't do anything. I had told them the problem and they didn't fix anything... Nope on that too. We're keeping your $40. I'd you're looking for small engine repair... Find somewhere else.... Anywhere else.
    Apr 8th, 2024

  • Lucas Duncan


    Nov 30th, 2023

  • Matt Ferreira

    Needed a flywheel key for my push mower that not many stores would have on shelf. Gave them a call and as delighted to hear they had exactly what I needed. Also picked up some maintenance items. Gentlemen at front desk was very personable. And I'm back up and running. Thanks for the help.
    Nov 30th, 2023

  • Jason

    I believe in supporting local businesses. I am a repeat customer over the course of several years with purchasing a riding mower, accessories for it, a backpack blower, and multiple parts for other machines I own. I am a repeat customer because they deliver value through genuine customer service. Why have I not written a review before now if I was a repeat customer?...it is Thanksgiving week and after experiencing less than desirable customer service while at a "big box" store for a water filter (that was a ridiculous story), I just thought it would be appropriate to leave a review and express my gratitude.
    Nov 23rd, 2023

  • Jason Sarashinsky

    After a few agonizing attempts at starting my 8 year old mower, I took it here for diagnosis and service. After about a week they had it running good as new. They even rebuilt my carburetor which was a nice touch. Would 100% recommend them for repair and tune ups.
    Nov 11th, 2023

Read Our 141 Reviews

About
Burchett’s Small Engine Service, LLC

Burchett’s Small Engine Service, LLC is located at 730 Research Rd # C in Richmond, Virginia 23236. Burchett’s Small Engine Service, LLC can be contacted via phone at 804-745-3460 for pricing, hours and directions.

Contact Info

  •   804-745-3460
  •   (804) 464-2914

Products

  • LEAF BLOWERS

Services

  • CHAINSAWS
  • LAWN MOWERS
  • PICKUP & DELIVERY
  • REPAIR ON ALL MAKES & MODELS
  • WEED EATERS

Questions & Answers

Q What is the phone number for Burchett’s Small Engine Service, LLC?

A The phone number for Burchett’s Small Engine Service, LLC is: 804-745-3460.


Q Where is Burchett’s Small Engine Service, LLC located?

A Burchett’s Small Engine Service, LLC is located at 730 Research Rd # C, Richmond, VA 23236


Q What is the internet address for Burchett’s Small Engine Service, LLC?

A The website (URL) for Burchett’s Small Engine Service, LLC is: http://www.burchettssmallenginerepair.com/


Q What days are Burchett’s Small Engine Service, LLC open?

A Burchett’s Small Engine Service, LLC is open:
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM


Q How is Burchett’s Small Engine Service, LLC rated?

A Burchett’s Small Engine Service, LLC has a 4.1 Star Rating from 141 reviewers.

Hours

Saturday:
9:00 AM - 1:00 PM
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Ratings and Reviews
Burchett’s Small Engine Service, LLC

Overall Rating

Overall Rating
( 141 Reviews )
90
20
4
4
23
Write a Review

David Peterson on Google

image Would not recommend doing business with this place. Brought a mower in needing self propelled cable. I told them, needs a new cable. Took 9 days for them to call me and tell me the part is on back order.
I said I'd come and pick up my mower until the part came in...nope...not allowed. They wanted me to leave my mower there for 6 weeks in the spring until they got a cable. Then she says..and it could be December for an we know. Ok, I'll come and get my mower then....I need to be able to mow my lawn.
I left a $40 deposit. Surely they'll refund that. They didn't do anything. I had told them the problem and they didn't fix anything... Nope on that too. We're keeping your $40.
I'd you're looking for small engine repair... Find somewhere else.... Anywhere else.

Business Response on Google Apr 8th, 2024
I apologize for your experience. Firstly we told you it would be 2.5 weeks before we even looked at your mower- we looked at it in 9 days- so I think we did pretty good. Also I do not control backorders and no we do not allow mowers to come and go for our own business reasons. Furthermore- we do not just go by what a customer says- we also looked over your belts, pulleys, transmission system and all within that deposit time to make sure we weren’t going to have a multiple parts to fix situation. We then spent a good amount of time trying to find the part for your machine. Obviously you think we work for free. You then also sent someone else to pick up the machine and we didn’t even know you were upset so that we could talk about it. I called you and left you a message to which you haven’t responded. I definitely understand you are frustrated but do believe you are being very unfair with this review.

Lucas Duncan on Google

image

Business Response on Google Dec 9th, 2023
Thank you for your 5 star review :)

Matt Ferreira on Google

image Needed a flywheel key for my push mower that not many stores would have on shelf. Gave them a call and as delighted to hear they had exactly what I needed. Also picked up some maintenance items. Gentlemen at front desk was very personable. And I'm back up and running.
Thanks for the help.

Business Response on Google Nov 25th, 2023
Thank you for your great review. We are happy to have had what you needed in stock so you could get back to business.

Jason on Google

image I believe in supporting local businesses. I am a repeat customer over the course of several years with purchasing a riding mower, accessories for it, a backpack blower, and multiple parts for other machines I own. I am a repeat customer because they deliver value through genuine customer service. Why have I not written a review before now if I was a repeat customer?...it is Thanksgiving week and after experiencing less than desirable customer service while at a "big box" store for a water filter (that was a ridiculous story), I just thought it would be appropriate to leave a review and express my gratitude.

Business Response on Google Nov 13th, 2023
We appreciate the kind words and the repeat business! We thank you so much for supporting us!

Jason Sarashinsky on Google

image After a few agonizing attempts at starting my 8 year old mower, I took it here for diagnosis and service. After about a week they had it running good as new. They even rebuilt my carburetor which was a nice touch. Would 100% recommend them for repair and tune ups.

Business Response on Google Dec 7th, 2023
Thank you for this review! We are glad you are back up and running smoothly!

Load More Reviews

Overall Rating

Overall Rating
( 141 Reviews )
90
20
4
4
23

Write a Review

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