Happy Floors

Leilani was the sweetest person ever! such a sweet girl she made my experience so pleasant and easy!
Mar 19th, 2023

Happy Floors 24x24 Valencia Beige Reflected Porcelain tiles  02/21/2023We just purchase over 700 square feet of the above-specified tile.  We selected Happy Floors among many competitive porcelain tiles because we wanted to install a premium quality tile based on the reputation Happy Floors had gained. The results fell well short of expectations.Today we visited our Condo to check on the work progress, which is almost complete, with high expectations on the quality of the product and workmanship.We were horrified on what we witnessed. The majority of the tiles had a terrible miss-match at the joints, which showed the tiles were NOT flat. They clearly had warpage and curves.Upon close examination there seemed to be a pattern, the majority of the tiles are warped (curved).  This is clearly a manufacturing defect.The Curvature/Warpage  was between 1/8 inch (3.20mm) to 3/16 (4.75mm) on one of the left over tiles, which aligns with the miss-match you see on the floor. This is unacceptable and exceeds ANSI standards for warpage, Where are the quality checks?  My concern is that long term these tiles will not last due to the many protrusions due to the warpage of the tiles, and eventually all these tripping points will chip and make things worse. The contractor will try to smooth out some of the transition points by add extra grouting. My expectation is that this defect must be reported to the manufacturing facility of Happy Floors.In summary, I paid for a premium price for this product by selecting Happy Floors and ended up with a poor quality product. I now have to consider the replacement cost of the tiles, plus the labor to remove and replace the tiles, which is a tremendous cost burden. As you can imagine I am not so `Happy`. I await your response.I have contacted customer service, and all I get is we will pass the message on, but so far no action. Stay away from this product!
Mar 14th, 2023

Happy floors, unhappy customers.
Dec 7th, 2022

Garbage company should not be allowed to stay in business pure rip off company. Myself nor my contractor have been able to get product information about pattern of how it repeats itself. Tile color is not the same and boxes are from the same die lot. Cant even get a representative to come look. I multiple attempts to call and email get no response. Any Any review rating above one star must have been from my family member of this business. They are field representative Patrick Doran Its either too lazy or just collecting a paycheck sitting at home would not come out to look at the issue
Oct 8th, 2022

Sep 22nd, 2022