Gray Line Miami

*** UPDATE 7/3/2023*** They called Go City and were honest about their mistake & requested Go City either refund or extend our passes. We chose to have passes extended for 2 years & are hoping to use them with Gray Lines to allow them the opportunity to make things right, everyone wins. Thank you for calling on our behalf we know this is not the standard & appreciate the extent of customer care that is often not extended in the world we live in. ***7/2/2023*** Beyond irritated!!! We spoke to folks on 3 different occasions over a 2 day period last week, while they seemed nice enough they sent us the wrong pick up information which caused us to miss the tour & we could not get our $$ back, eventhough they took responsibility for sending the wrong information. They offered to rebook for next day but we flew out the next day.
Jul 3rd, 2023

The communication was horrible. Transportation was extremely late upon my arrival to Miami. We called them several times to no avail. We finally reached someone in the sales ofc to be told Transportation was late due to traffic When Transportation finally arrived, there was no apology or anything. The return was better but I would not recommend them.
Jun 18th, 2023

Read the reviews before booking! I thought this would be a fun idea, but its the wrong company. Very unprofessional, rude and offer little to no assistance. Will never deal with this company again! Ruined my trip to Miami
Jun 11th, 2023

Great experience with Gray Line. I booked my vacation through Costco Vacations and the transportation from airport to hotel (round trip) was included. I called to confirm 48 hours prior to trip as suggested. When I landed I received a text from the driver that he was ready to pick us up once we receive our luggage. Our driver was Fernando. Super friendly, professional and helpful. On the way back Santiago was our driver and we had the same great experience. I would HIGHLY recommend
Jun 2nd, 2023

Terrible, they'll tell you one thing over the phone. But when you ask for an email or proof of conversation your provided with something different. Then when you call its something else. I feel scammed was told my voucher would be valid once I got my stuff in order, because a situation happened that was out of my hands. They gave me the run around for a bit sent me to Lisha Moralis who is the operation manger and she was VERY RUDE telling me "That's just what it is" no accommodations or trying to resolve my situation. Trash employees and trash company. Hoping to find something else for me and my daughter to attend she and I were really looking forward to this trip.
May 29th, 2023