Budget Truck Rental

Reserved a truck rental online for pickup on 3/23. Upon arrival they said there was no rentals available and they stated that the website was showing incorrect availability. You would think that someone would call and let me know before my rental pickup. The woman who was there said sorry and would give me a call if anything came in. They never asked for my reservation number and did not cancel it, I was then charged a $150 no show fee on 3/25. Called budget corporate and they reversed it but this is POOR customer service and I will never attempt to rent from here again.
Mar 20th, 2024

The 16 foot truck we rented sucked but all of the employees that I have encountered made up for bad equipment. I give the staff 5 STARS. Extremely kind, friendly, and overall helpful. The only reason I would rent from Budget again would be because of the staff.
Jul 21st, 2021

Although this was the exact location I used, my review is more for Budget Truck corporation as a whole. Before you rent from them, just be aware that they do not put customers first. For one, I reserved my budget truck about a month in advance, then when I was randomly reviewing my order one day, the reservation was gone. When I called they said they my reservation was cancelled because someone else needed the truck. What does that even mean?? Also I would have NEVER known that I wasn't going to have my truck if I hadn't randomly checked the reservation and then called. But my main complaint is in regards to all the water damage that basically ruined half of my things. There were leaks all throughout the truck so when it rained, the water ended up damaging my mattress, box spring, clothes, rugs, etc. When I called I explained that I did not pay for the insurance, but they assured me that regardless of this, I would be eligible for compensation due to the fact that the truck was not secure. I mean it's one thing if my stuff got stolen, but the damage to my stuff was 100% due to their truck having holes and not being up to standard with what they claim. Anyways they send me on this wild goose chase to submit a claim which takes foreverrrrr. Then, 15 business days later, we receive a letter saying we don't qualify for any compensation because we didn't opt in for the insurance. Why did they make me waste hours of my life filling out forms and emailing people just to tell me what I already knew and explained to them from the very beginning?? All this to say, I understand that I didn't get the insurance, but given that all the damage to my things was solely due to defects in the vehicle, I am disappointed that they have led me on just to tell me a month later that they aren't going to help me at all.
Jul 20th, 2022

Enter faculty saw the staff. Gave a pleasant good morning. Guess it wasn't for them. Very course non professional. Tacky reflection for budget.
Nov 21st, 2020

Truck is filthy, Rivets missing from cab. Asked for an exchange. It was so bad that I decided to fly my wife back instead of subjecting her to this. None available. Could not use one of my CC because machine would not work. Last time for Budget Truck Rental for me. Only good thing was the guy was friendly. That is the one star.
Oct 19th, 2020