Optum - Marysville

Weve had Dr. Chen as our daughters pediatrician since she was born in December 2022. She has always been such a great doctor. We had a pretty scary experience today and rushed in to have our daughter looked at, Dr. Chen was in an appointment but still took a few minutes to come take a look at our daughter to reassure us and give us a peace of mind. She went above and beyond for us today for coming in without an appointment and I will never forget it, ever. Thank you Dr. Chen for being someone we can trust with our daughters health care!
Mar 17th, 2024

Feb 12th, 2024

Everyone is so friendly and helpful. Ive never had a bad experience. I would recommend them.
Feb 10th, 2024

Two stars because there was at least an attempt. Over the course of 4 months, I've been to this walk-in 3 times for the same issue. Only went because it's a month wait to see any primary, and I am (still) in pain. The first time, the treatment didn't work. No complaints. Went back after it was apparent my symptoms weren't relenting, and there was no attempt to find a solution, no care given, and no treatment offered. Just a referral to a specialist at another Everett Clinic location. 5 days later the specialist called and set an appointment for over a month in the future. I went back to the clinic a third time after my symptoms worsened again and FINALLY was offered some relief (after being ignored in my exam room for over an hour and a half. Seriously, I was comfortable in my car, why call me in if you're not even close to ready to see me.) in the form of anti-inflammatories. Which they refused to renew without an appointment with a primary (over a month out) negating the entire point of visiting them. I guess I'll just suffer. Thanks I finally got to see the Everett Clinic specialist (oxymoron btw) two weeks ago, and once again, there was no solution, care, or treatment offered. Just two additional unrelated appointments. When I called the specialist back about my symptoms worsening, they wanted to schedule me with a surgeon... BEFORE trying ANYTHING else. Just straight to surgery for an infection. When I asked about maybe trying something else, first. I WAS TOLD TO GO BACK TO THE WALK IN CLINIC! 3 1/2 months of pain, 4 doctors, and I'm back to square 1. Just an endless stream of bills to my insurance (which they can't even get right). Update: Changing review to one star because of their billing department. After repeatedly giving them my insurance information, and verifying coverage with my insurance company, these jokers just flat refuse to bill my insurance. I've been assured all they had to do is file it with my insurance, and they'll get paid. That was too much for them to handle, so they went ahead and sent me to collections. This is how you treat people? Seriously? Like an ATM with appointment after appointment rarely offering any actual medical treatment, and then just casually send someone to collections after getting their insurance info 6-7 times. Don't. Go. Here. Ever
Dec 29th, 2023

I had a great experience recently at the walk-in clinic with Dr. Kalayanamit. He was kind, professional, and efficient. Super nice of him to offer for me to my chart message in if my symptoms were worsening. The medical assistant (I believe her name was Carrie) was also excellent. Keep up the great work!
Dec 15th, 2023