Midland States Bank

The bank is good but it gets a 2 star reduction because their drive through deposit speakers are trash. I makes it very frustrating to communicate when your speakers cut out every other word.
Feb 6th, 2024

Worst bank Ive ever banked with. Dont waste your time on this bank, theyll screw you over in the long run and theyre extremely rude to deal with. If you call customer service to deal with anything you can never get ahold of an actual person.
Oct 21st, 2023

The bank is simple and easy process for those that needs a bank to hold your money and nothing else like any other bank. When there is a problem they legit have an online service that is on almost 24/7 so that is pretty crazy and gives you a lot more security and less paranoia.
Jan 9th, 2023

Jun 22nd, 2022

A 2.5 star review that I'm adding to... These people deal with our money & personal identification, & don't see that it's both ways it works.. they have a job ONLY if we come to them. They closed my account without me knowing, & took $100 deposit & randomly chose someone with same last name to deposit money to. I had to wait for following Monday to ask where my money was, & a thin blonde with NO NAME TAG (2nd strike) gives me a slip with an account number not mine, to fill out to get my money back. When I told her it wasn't my account, she said "oh it belongs to..... You'll have to contact them to get your money back." She had no idea that they were my parents; so if they hadn't been, I would've had to find out who these people are, how to contact them & convince them they had my money.. SERIOUSLY?! The BANK'S mistake & I'M supposed to fix it?! And they didn't know cuz I didn't tell them that these others are my parents! I told my parents who went straight to Grant Park branch & changed account numbers & put an extra protection plan on their IDs at TransUnion, Equestrian & Equifax. District manager NEVER spoke to them at any time, not even later after, just left it up to a girl named Gretchen to take care of. Gretchen called me & first words out of her mouth were "you can have an account with us instead"... No care about what I was telling her, she stayed with that mindset whole phone call & expects me to trust? Evidently said NO when it's SAME district manager in GP & Manteno. I reported to BBB, NO RESPONSE FROM MANAGER. BBB emailed & asked if manager ever reached out & I said no, BBB said they'd be facing consequences & complaint posted publicly, SUDDENLY manager states simply "spoke to customer & resolved situation." SHE LIED & did it AFTER seeing my TRUTHFUL response. I said that to BBB & was told they could be charged &/or whatever... Something not good! I got 2 phone calls ever since then, a year later telling me ALL about their "wonderful" plans. I told them exactly everything I've stated & mentioned names, & said lose my number, karma will make it's way to bite. Lady was stunned & said she didn't blame me. District manager isn't too smart nor knowledgeable whether she has a degree from a real college or a cracker jack box where she probably got her birth certificate as well. And Midland in Manteno puts you on hold immediately when you call & walks away, never speaks to anyone, even if you hang up & call back... More than once. Don't go to Midland!
Apr 27th, 2022