The Little Gym of Saratoga

Love this place and all the instructors !
Mar 7th, 2023

Love the little gym, the teachers and the director are great and my daughter loves it!! Before we go she starts saying GYM even before we get in the car.
Feb 26th, 2023

By far the worst experience I've ever had with a business owner. Before I continue, the teachers at The Little Gym in Saratoga are nothing but sweet and friendly, none of this is a knock on them at all. I met the owner 2-3 times when in for classes and I felt she presented as cold, unfriendly and rude. I never saw her smile, she never said hi to my son, and I never witnessed her showing interested in the children or making anyone feel welcome. When I politely emailed a question about a double charge on my account recently she seemed confused by the dates I gave her, so rather than call to clarify she reviewed the tapes (I can only take this to mean surveillance footage) to find out when I was there and when I wasn't. Then emailed me and seemingly hinted I was lying about the date I attended. (Something I would never think of doing. I'm not that kind of person!) Turns out her staff had forgotten to charge for at least one class we attended (my card was on file there) and so they double charged the next time I was there. A simple explanation would have been sufficient. No matter how many times I requested, she wouldn't call me and iron out the confusion. As of this incident, there was no way to reach the owner by phone, only email. And I should add I was never verbally abusive or inappropriate in any of my emails to her. Because I left a bad review she angrily emailed me, told me I'm "banned from the premises", and that she is reporting the info to the authorities and insinuated she was arranging to sue me. She also told me she kept my email where I was supposedly untruthful about the days I attended, when in fact if she had simply read back to my first email where I clearly stated I had been there on the day the footage showed, this wouldve cleared everything up. I still cant believe a business owner would watch footage of a customer and email them telling them so. I took my original review down as a goodwill gesture after she said she "may" speak with me if I did. Then the icing on the cake: the owner Facebook messaged me claiming I was somehow responsible for an entirety different negative review on Google left by another individual. I have absolutely NO idea who that person is. I am usually the one leaving positive reviews when I have a good experience with a business, and it takes a lot for me to leave a bad one. So this is simply sad all the way around. Especially for my two year old son who just this morning was singing a song he learned in class, and doesn't understand why he can't see his teacher or go have fun there anymore. So needless, as not once was I (or would I ever be ) disrespectful, rude in class or in any other way disruptive to this business . . . Or to any business, ever. We enjoyed the classes, met a number other of other parents and grandparents there and greatly enjoyed our time. Do NOT recommend!!!
Dec 3rd, 2022

Jul 24th, 2022

May 31st, 2022