Chamber of Commerce

      SouthState Bank

      ( 7 Reviews )

      SouthState Bank
      SouthState Checking. Free with estatements.
      Yext Power Listing.
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Wednesday:
      8:30 AM - 5:00 PM
      Thursday:
      8:30 AM - 5:00 PM
      Friday:
      8:30 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:30 AM - 5:00 PM
      Tuesday:
      8:30 AM - 5:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.3 - (7 reviews)
      4
      0
      0
      0
      3
      Read Our 7 Reviews

      Chamber Rating

      Verified Member
      3.3 - (7 reviews)
      4
      0
      0
      0
      3
      › ‹
      • c mit

        When did this location become a drive through only? It defeats the purpose of having a bank if you cant go in and get personalized help. I have questions and issues I need to get resolved and cant call as I lost important information or dont want to go and sit through a drive through where it seems impersonal.
        Aug 11th, 2023

      • Gideon Harris (BuildsByGideon)

        Phenomenal service, they treat you like a king! Best bank experience I've ever received!
        Jul 10th, 2022

      • Kimberly Godfrey

        The two ladies at this branch that helped me with my debit card issue are some of the sweetest people o have met. I traveled to this AL location from KY after waiting weeks for my debit card. They jumped right on the issue and were even able to give me more info than I had gotten in the times I called cust service. Very hospitable and I could tell they were seasoned associates. Please do whatever you can to keep these ladies. Thank you!
        May 24th, 2022

      • Jason Jones

        Friendly staff. Quick service. Overall great experience.
        Mar 19th, 2022

      • Roger M.

        We used the local mortgage branch to finance the purchase of a house: terrible. Very nice people, but they frequently provided incorrect or inconsistent information and requests for information and documentation. A few months later, we decided to move so we checked with South State for rates. Although our credit scores are over 800, they did not offer a competitive rate. We financed with another local bank and were owed over $2K from our escrow account. South State sent the check to our old address. It never arrived. They cancelled the check, but said they still had to wait 45-60 days to send a new check. After 30 days, they still had not sent it.  As time passed, I spoke to 2-3 supervisors, each of whom gave different positions. I was promised they would request the relevant department to send the check by 2 day mail. Apparently, management does not trust supervisors to make such a major decision as sending money owed by 2 day mail. The mortgage was paid 30 June 2021, and I still don't have my own money refunded by mid October. Terrible management and customer service.
        Oct 13th, 2021

      Read Our 7 Reviews

      About
      SouthState Bank

      Come visit us at our Madison branch, located in the Target parking lot, just off Highway 72. As a leading regional bank in the Southeast and one of Forbes “Best-In-State” banks, we’re committed to helping our customers find their success. With a robust suite of products including checking and savings accounts, mortgages, wealth management, and commercial and small business loans and solutions our bankers are here to help tailor a solution to fit your unique needs. This paired with our convenient ATMs, online banking and mobile app, means you can bank conveniently anytime, anywhere. This is banking at its best. This is banking forward.

      Contact Info

      Products

      • Safe Deposit Box
      • Checking Accounts
      • Savings Accounts - Money Markets
      • CDs
      • IRAs
      • Credit Cards
      • Credit Lines & Loans
      • Small Business & Commercial Banking
      • Business Loans
      • Car Loans
      • Home Equity Line of Credit (HELOC)
      • Mortgages by Appointment
      • Investments by Appointment
      • Trust Services by Appointment
      • Cash Flow Management by Appointment

      Images

      Questions & Answers

      Q What is the phone number for SouthState Bank?

      A The phone number for SouthState Bank is: (256) 722-1770.

      Q Where is SouthState Bank located?

      A SouthState Bank is located at 8153 Hwy 72 West, Madison, Alabama 35758

      Q What is the internet address for SouthState Bank?

      A The website (URL) for SouthState Bank is: https://www.southstatebank.com/global/location-detail/751/8153-Hwy-72-West?utm_source=listings&utm_medium=local&utm_campaign=yext

      Q What days are SouthState Bank open?

      A SouthState Bank is open:
      Wednesday: 8:30 AM - 5:00 PM
      Thursday: 8:30 AM - 5:00 PM
      Friday: 8:30 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 8:30 AM - 5:00 PM
      Tuesday: 8:30 AM - 5:00 PM

      Q How is SouthState Bank rated?

      A SouthState Bank has a 3.3 Star Rating from 7 reviewers.

      Hours

      Wednesday:
      8:30 AM - 5:00 PM
      Thursday:
      8:30 AM - 5:00 PM
      Friday:
      8:30 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      8:30 AM - 5:00 PM
      Tuesday:
      8:30 AM - 5:00 PM

      Ratings and Reviews
      SouthState Bank

      Overall Rating

      Overall Rating
      ( 7 Reviews )
      4
      0
      0
      0
      3
      Write a Review

      c mit on Google

      image When did this location become a drive through only? It defeats the purpose of having a bank if you cant go in and get personalized help. I have questions and issues I need to get resolved and cant call as I lost important information or dont want to go and sit through a drive through where it seems impersonal.

      Business Response on Google Sep 6th, 2023
      Hello! We apologize for any confusion. This location is operating as a normal branch. If we can help you answer any questions, please email [email protected] and we can connect you to the branch.

      Gideon Harris (BuildsByGideon) on Google

      image Phenomenal service, they treat you like a king! Best bank experience I've ever received!

      Business Response on Google Aug 23rd, 2022
      Thank you so much for your review, Gideon! We really appreciate you taking the time to share your experience with us.

      Kimberly Godfrey on Google

      image The two ladies at this branch that helped me with my debit card issue are some of the sweetest people o have met. I traveled to this AL location from KY after waiting weeks for my debit card. They jumped right on the issue and were even able to give me more info than I had gotten in the times I called cust service. Very hospitable and I could tell they were seasoned associates. Please do whatever you can to keep these ladies. Thank you!

      Business Response on Google Jul 29th, 2022
      Thank you, Kimberly! We will pass along this kind feedback.

      Jason Jones on Google

      image Friendly staff. Quick service. Overall great experience.

      Business Response on Google Apr 5th, 2022
      We appreciate you leaving this review, Jason! Glad to hear our team was able to give you a great banking experience.

      Roger M. on Yelp

      image We used the local mortgage branch to finance the purchase of a house: terrible. Very nice people, but they frequently provided incorrect or inconsistent information and requests for information and documentation. A few months later, we decided to move so we checked with South State for rates. Although our credit scores are over 800, they did not offer a competitive rate. We financed with another local bank and were owed over $2K from our escrow account. South State sent the check to our old address. It never arrived. They cancelled the check, but said they still had to wait 45-60 days to send a new check. After 30 days, they still had not sent it.  As time passed, I spoke to 2-3 supervisors, each of whom gave different positions. I was promised they would request the relevant department to send the check by 2 day mail. Apparently, management does not trust supervisors to make such a major decision as sending money owed by 2 day mail. The mortgage was paid 30 June 2021, and I still don't have my own money refunded by mid October. Terrible management and customer service.

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      Overall Rating

      Overall Rating
      ( 7 Reviews )
      4
      0
      0
      0
      3

      Write a Review

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