University Audi Lynnwood

bought a car from them, the tires were different sizes ! also, came in person to cancel a warranty and after MONTHS of dealing w them they said they dont remember or have documents that i cancelled so I had to keep calling and reminding them i have papers for proof. they even lied about the perks of the warranty saying that people will come to our door to fix any problems, they dont ! shady dealership, finance manager Chase is rude , just dont go here. lots of dealerships just try to get your money but this is by far the worst ive been to ! absolute TRASH. they dont care about customers after they made a lousy sale !
Mar 15th, 2024

Great experience with University Audi in Lynnwood. Straightforward to schedule appointments. The people we met there were clearly professional, and knowledgeable, and the facility is immaculate - all instill confidence. The car looked and sounded fantastic after an overdue but really thorough going-over, and is running as well as it did 24 years ago when we bought it (first year for the TT convertible). Huge sigh of relief when we picked it up in such great condition. Hoping for many more years with it, and I'm sure we'll visit University Audi again. Highly recommended.
Mar 12th, 2024

Mar 6th, 2024

I would like to give this place 0 stars. But its too sad that Google only allows 1 star. Stay safe from the premium warranty protection scam from Joey. I bought an Audi from University Audi Lynnwood in April 2022 and signed up for additional premium warranty protection because the sales manager (Joey Rothstein) pushed us, which cost $ 3,500. I decided I did not need it as soon as I returned home and requested a cancelation less than a week after purchase. (Please note, I called them to cancel it the next day, and they told me I needed to come in person to make this cancellation even though I went in less than a week.) The manager said the request has been taken, and it will take 60 to 90 days for the refund to be posted back to my account (which will be reflected in my auto loan balance automatically). I followed up with the manager after 60 days back in June 2022, and he asked me to give it some time. I followed up, and the manager finally ghosted me in August 2022. He stopped responding to my emails, I could never get hold of him on the phone (he is always talking to someone or on vacation, etc), and I could never meet him. I do know he is still working at the same place; it's just that he is avoiding contact. Besides this, whenever I call, I have to explain my entire situation to someone else working there, and they seem not even to care or bother because it's their manager's responsibility. After several months of follow-up, one of the people working there ( named Chase, thankfully took responsibility for following up) said he would work on my case and contact me back. However, after 2 to 3 weeks, I am still awaiting a response. Whenever I called back, I couldn't get hold of him, and when I finally did, he said he was actively working and had no update. This is 3500$ (a whole chunk of money). I am seeking help to escalate or move forward in this matter. I am a working mom with two kids and a busy schedule. It was so hard for me to constantly follow up during my work hours as the store hours of operations are 10 AM to 6 PM :( I was going through a family situation all of 2023 with my fathers hospitalization, and I couldnt do anything on this follow-up. When I took this premium warranty protection, I was not told/disclosed that it would take 60 to 90 days for a refund. I could cancel anytime in 30 days and get a full refund. Since this was an additional 3500$ on top of my existing loan amount, my interest rate bumped to a .25% increase. Despite this, they have taken forever, and there has yet to be progress. I will take this up with BBB, but I wrote a review here to warn so no one else has to go through this.
Feb 28th, 2024

Feb 27th, 2024