Spectrum

Don't go! Made me buy new phone to switch. No service in my area as promised. $50 restock charge. Then said phone damaged (A lie!). Then charged me more than I paid for the phone for "damage". Refused to send it back to me.
Mar 29th, 2024

I spent hours on the phone trying to establish new cellular service until I was ready to throw my phone in the lake. As it turned out, all I had to do was drive to the Ludington Spectrum store and speak to the very knowledgable and friendly staff, who solved my problems quickly and efficiently. Nick was wonderful and resolved the issue completely. It was the best experience I have ever had activating my service, and I have had several other carriers over the years. Their customer service is unparalleled. I'd give them 6 stars if I could.
Feb 21st, 2024

Jan 7th, 2024

This isnt necessarily directed at the Ludington location store as I enjoyed working with them, rather the greater Spectrum and this new business as a cellular provider. Service coverage is terrible. Dropped calls and missed calls. Ive been told by their customer service team to fix, all you need to do is turn your WiFi on/off, and turn on/off your airplane mode. This is like someone telling you to hit your engine with a hammer before you turn the key to get it started. This solution is even broadcast within their automated system when you call in. If youre experiencing issues, try resetting your. I understand that this may work as advice as an ISP in comparison to unplugging your router and waiting 15 seconds; however, when you have to do this 10+ times per day, something is wrong. When I speak to customer service, the experience is less than desirable. They have a habit of pointing the finger at others within their organization. The tone is passive aggressive with endings of, Im sorry you think that or feel that way. The problems that exist have data behind them to which they have two choices in my opinion. 1.) Be honest about your network quality and market your services to those whom are okay with below industry standards. 2.) Let your marketing messaging drive a working on improving tone and actually have a technology or partnership roadmap that supports it. Theyll tell you that its the Verizon network and there is no difference. I can tell you that though they do lease access of the network, the quality of the service is nowhere near that of Verizon. One might say that its month-2-month with no contract. Why dont you just leave? Im stuck because of out of my 6 devices, 4 have new devices with monthly fees associated. Short of paying the $4k, Im stuck. Spectrum. Please take a look at how you do business and show people that you actually care.
Dec 22nd, 2023

Got my IPhone working
Nov 23rd, 2023