HoundsTooth & CatsMeow Pet Salon

Thank You so much for the nice review! We also have a cat boarding room, and dog boarding suites, if You would like a tour of the rest of our Salon. Looking forward to seeing You soon! Thank You again, for taking the time to review us so nicely! 💞🐾

Thank You so much! Much Love back to You!

Mrs. MontanoWe are saddened by this review considering your husband was so happy at pick up, and told us how great they looked, tipped and said he would be back! We are in our 50th year of business, and assure You we are very transparent in our relationships with our clients, including your husband, whom which we gave a very detailed account of the charges for your pets. The coats were severely neglected, and pelted to the skin on most of Buddy's body including his face and ears. Bree was matted as well, although not as severe, due to her coat having a different texture. We showed your husband, because he was not aware, that she was in fact, matted. He also told us, You had been going to different groomers, although not often, and that You try to cut on them at home, which could explain why we had to have an extra handler due to the behavior issues with her. He mentioned how " spunky" she was at drop off, and she certainly did not seem familiar with the grooming process. We suggested he bring them in on a regular basis, to keep them from matting, and get them used to being groomed, so we don't have to have a second person to hold throughout the process, to prevent injury, and reduce cost. It's not safe to work on pets that are not cooperative, while working with sharp instruments, so for your pets safety, we had to hold her during the process, to make her feel safe & secure. We also told him that your pets need Vet care for the ears,especially Buddy's that was oozing pus, as that can be very painful, and cause deafness, when left untreated like that. All of these things add time to the process, which raises cost. They need regular grooming to help keep them healthier, and pain free, as we also find " hidden" issues, as we have our hands on them from head to toe. Brushing & combing at home, especially before bathing helps keep them mat free.The charges for your pets were as followsBoth pets were over 10 & 15 lbs.$80 Base $20 Mat $85 Base $15 extra handler =$200 Grooming costOut of our control costs areTax $12Credit card fee $8.48Tip $10Total = 238.40We would also liketo mention we intentionally did not charge full price for Pelted matting & handling fees for an entire groom inhopes of getting You in sooner, to help maintain your pets well being. Neglecting the coat, leads to other issues, such as hot spots, bruising, and pain from the hair pulling at the skin constantly. Regular grooming with the same environment, let's your pups know what to expect, and creates trust to make the experience better for Pet and Groomer.It is our aim to please, both pets and their people, but understand we cannot please everyone, every time, and would like to wish You the best in your search for another groomer. Mrs. Montano, We are saddened by this review, considering your husband was so happy at pick up, and told us how great they looked, tipped and said he would be back! We are in our 50th year of business, and assure You we are very transparent in our relationships with our clients, including your husband, whom which we gave a very detailed account of the charges for your pets. The coats were severely neglected, and pelted to the skin on most of Buddy's body including his face and ears. Bree was matted as well, although not as severe, due to her coat having a different texture. We showed your husband, because he was not aware, that she was in fact, matted. He also told us, You had been going to different groomers, although not often, and that You try to cut on them at home, which could explain why we had to have an extra handler due to the behavior issues with her. He mentioned how " spunky" she was at drop off, and she certainly did not seem familiar with the grooming process. We suggested he bring them in on a regular basis, to keep them from matting, and get them used to being groomed, so we don't have to have a second person to hold throughout