Chipotle Mexican Grill

Japu Smart _{on Google}

Apr 7th, 2024

They need to training their employees (this is how they rap burritos

alf mendoza _{on Google}

Apr 2nd, 2024

Delicious adobada burritos, the place a little dirty, the staff very friendly.

Angel Chavez _{on Google}

Mar 28th, 2024

Good is always great, pretty fast paced and workers are good at their job

Beto Ruiz _{on Google}

Apr 1st, 2024

Unfortunately, this is not the first time I've had a bad experience with customer service on this location: 7660 W Sunset Blvd. Los Angeles, CA
***Thursday March 28, 2024***
I went in today like 35 mins before they were closing... As soon as we entered you could tell they weren't very happy we were there and even waited a little for them to come take our order. A latino staff member on the heavier side with tattoos on his arms started taking my order, he had a very angsty demeanor and it felt as if he was rushing me, which I understood in part because perhaps they were getting ready to close and tired.. The problem was when I noticed that the scoop of chicken he gave me was less than a full scoop, so I politely asked him if it would be possible to put just a little more to complete the scoop. But his response was "it's gonna be extra bro". I then said to him that all I was wanting was to make sure I got a full portion, that I wasn't wanting double portion, and mentioned (politely) that generally, I've observed in the past that the staff just put a little more if the first scoop wasn't really full, without you even asking for it. He then pushed back and said "nah, man if you want more it's extra". I was a bit in surprised with his response and tone, because it's a very normal and fair request from a customer, yet he is acting as if I'm trying to get away with something, and it was almost like he was enjoying this power trip.
I decided to not argue, so I just told him I disagreed and didn't want the bowl anymore and left the place. I figured why leave my money there.. we drove to the one on Wilshire Blvd right after that, and we noticed they made sure I had enough chicken without me even asking for it. They were so nice there and we had an excellent evening!
I'm almost sure I've had a similar experience with this same person in the past (I should've gotten his name), yet in spite of the reviews, they keep hiring people who act like they couldn't care less about their job or are in the wrong type of job... It's so sad to see. I finally decided I'm just not coming back there again. There are other Chipotles with nicer staff. :)