Palo Alto Medical Foundation Los Altos Center

Mar 26th, 2024

I am not given the same level of care as my brothers. The doctors here don't respect my culture and failed to treat my pneumonia or chronic back pain properly. My primary care physician mocked me for living with my sick parents and assumed I could not afford x-rays and MRIs for my back despite the fact that I have Obamacare. She also made me feel as though I were mentally ill after I sought medical help for my PTSD without reviewing feedback from the care provider at the other hospital.
Nov 11th, 2023

My review goes to the people at the desk and the online platform. I visit this clinic for OB/GYN care. Right from the beginning, I found it difficult to contact the department to schedule my initial appointment. Now, as an established patient in an advanced stage of pregnancy, it is impossible to communicate with the care team. There's no option to message the care team online and whenever I call the clinic requesting to speak with my care team, I'm repeatedly transferred between lines. Each call inevitably leads to a 20-30 minute wait time. Such a horrible experience
Aug 21st, 2023

Apr 7th, 2023

We love our doctors and medical care team here. They have taken care of me and my family. If you are in network and need family medicine, pediatricians, women's health - consider the doctors here!Checking in super easy - I either do it on the MyHealth Online app or front desk.For the kiddos, there are a couple of small aquariums here for entertainment or distraction. They also feature local artist and their artwork on the walls. The environment is pleasant. There is a lab here as well for lab needs. Masks are required inside, they have adult and kids masks for free and available.
Mar 16th, 2023