United Arkansas Federal Credit Union

Jun 8th, 2023

I got a loan from them, we setup auto payments three months later I got a delinquent notice. Went back did same paperwork and three months later the same thing happened delinquent notice again. I went in to get duplicate debit card, card came in didn't work I was told to give it a few days still didn't work and they asked if I remember my pin. Turns out it not a duplicate and sense I had thrown away the paper with a pin that I wouldn't need with a duplicate the wanted to charge me 5dollars for a new pin, no thanks and then they turned my card off I didn't request that and so now I have nothing and on top of that I got another delinquent notice after months of no problems and they say somehow the dates are mixed up not my fault I'm closing my accounts their after over 20years, I wouldn't advise anyone to open an account with them until they hold people accountable for poor performance
Apr 25th, 2023

This bank is horrible. A customer made a few payments to me by check that turned out bad. Not stolen but bad. I was not given time to consult the customer to pay in cash before my account was closed. This bank immediately closed my account when the checks were returned. I also had a loan with them. While I had surgery I left a family member over my finances. She paid my loan payment with the money that was in the account before knowing the checks would be returned. Which caused the account to be in the negative. However payments were made on this loan before those checks had been deposited. They decided since they closed my checking account they would reverse good payments made before the check situation and apply to the negative check balance. This was also reported on my credit report and shows my loan is behind 4 months. This is illegal and unethical. I was never given a chance to pay the negative balance in the checking account. Not Even a week. I will be suing and disputing asap if this cannot be worked out with management.
Feb 9th, 2023

Love them
Dec 11th, 2022

Great people been there over 10years
Sep 15th, 2022