Rivard Fine Jewelry

Great family, beautiful pieces you cant find anywhere else in Lexington, and the best customer service.
Mar 7th, 2024

Had an issue with a watch that I recently purchased. Brandon was not only able to fix the issue, but made the watch look even better! Definitely made a new life long customer today, I will be back.
Dec 4th, 2023

This is THE place to get engagement and wedding rings. The staff was so kind and patient with us allowing us to look at all the different styles and types of rings. I will recommend Rivard Fine Jewelry to anyone.
Nov 30th, 2023

Great individualized service!
Nov 11th, 2023

My husband and I came in with the idea of getting rings (my mother in law had made for us) resized. They were made out of my father in laws wedding ring. He recently passed a month ago. We also were interested in getting a small gold band to go with that ring for me. We came in. An older gentleman approached us. We told him what we needed. He asked where we got the rings. They were still in the previous jewelry stores bag and case. We explains the situation. He asked why we didnt just go back to the place we got them (So much for help). We explain they were made in a place in Texas. He again asked us how we got them. He asked us the same question 3 or 4 different times. He then asked how long my father in law had been dead. He then said this was not gold that had been melted down and made into new rings. He said they were new. We explained it was not. We told him my mother in law had to add more gold to make the rings. He said that was not the case. He said if it was, then it would have been a lot more gold. Im sorry, how exactly am I supposed to take this? Also, how is this helpful? He sized me incorrectly. Didnt asks if we needed anything and just told us they would call with the rings. We were there to buy another ring. After we walked out and discussed the interaction, we decided to walk back in and get our rings back. They were too precious and sentimental for some place to ruin them. The way we saw it, if your costumer serves sucks, how can we trust you with something so important to us? We walked back in and told a younger guy we were unhappy and just wanted our rings back. He literally could have not cared any less. All he said is Sorry. Ill get your rings. Skip this place! Go to Shelia Bayes Jewelers. They were literal angels. We ended up getting 2 rings to go with the ring I needed resized!
Jan 24th, 2024