Hampton Inn & Suites Knightdale Raleigh

Let me start off by saying location was amazing! Thats the only positive here about this location! Beware of booking here! I booked a room at this location march 19th for my stay here April 5th. We traveled here to be at Dreamville Festival. When we arrived at the location (super late check in at 4:00 btw) they had told us and several other guests(all people of color) which I hate to have to mention but it was obvious. That our rooms had been canceled and nothing was available. I noticed that as each guest begged and pleaded they magically had rooms and we all had to pay extra. I paid $447 extra on top of the already $374 that I initially paid to stay here. And the only reason I did is because almost everywhere else was booked. We didnt have a choice.. we then waited another 2 hours for a room. Resulting in us missing a huge event we wanted to go to. Rooms were not cleaned good and we never received room service. Even after asking twice!!! We had to place towels down just to shower because the shower was suspicious looking af. Asked for soap and lotion multipleeeee times! Never happened we had to just go and buy some. And front desk when asked for help was not friendly! The same trash we started with Friday is still here Monday morning as we prepare to leave! Hilton ruined our trip! Never booking here again and I advise anyone else not to! (Well if you look like me they were extremely nice to others.)
Apr 6th, 2024

Rooms: The room is very lovely and clean
Mar 21st, 2024

I stayed in multiple mid level hotels in Raleigh, I found this hotel to be better than most. Still multiple issues with rooms not being prepared and cleaned delaying check ins multiple times. That being said, still better than most in the area.
Mar 19th, 2024

We made a reservation for tonight 3 months ago. The reservation was for a wheelchair accessible room with a roll-in shower because my husband is paraplegic. I confirmed all this by phone yesterday! When we arrived at 3:00p.m. there was NO ACCESSIBLE room available & they were sold out! What the hellwhat is the use of making & reserving an accessible room if they do not save it for you!! This is so unacceptable on many levels. Shame on you Hampton Inn!! We are now just driving the rest of the way home5 hours!!
Mar 8th, 2024

The service has degraded since the hotel has opened. I've stayed here many times and the front desk and breakfast staff are average at best. Rooms are mostly still nice.
Mar 2nd, 2024