Airway Management

Worse service ever, they have called me to take a cd card from my sons machine, first they always call me when they are in front of my house with out previous advice & they know I work, second the person who is picking up the cd card wanted to enter my full house including the bedrooms!!! Third the person end up taking the machine from my daughter (minor) without asking if my son still needs the equipment!! Very rude and unprofessional stating that the equipment was her equipment!!!! Which was not in my house for free because the insurance is paying for it!! Unbelievable, why this company offering services with this type of people in charge.
Dec 12th, 2023

Great Staff
Apr 18th, 2023

Apr 13th, 2023

I just have to tell you about your RT - Jody! She is an absolute life saver! One of my patients needed help with a broken part for the concentrator and Jody jumped right on it willing to help! I can't thank her enough for helping out!
Mar 21st, 2023

As of now I am not impressed with Airway Management if I can give no stars I would do to the situation and run around. I was told 3 weeks ago from my childs health insurance I should have been contacted or even received my childs c pap machine today is aug 16 2023. I was contacted finally by Monday asking me if I preferred morning or afternoons. I honestly replied I dont care what day or time I am available anytime of the day my 5 yr old child is near completely block from breathing. I am frustrated I believe any parent would be frustrated seeing their child not breathing. I called this morning because again the insurance reached out asking if we received the c pap machine and again I responded not yet. I called airway management this morning today be told unfortunately the driver is not able today and not word if the driver will even be available tomorrow. Dont get me wrong I can understand maybe the driver could be sick or even is dealing with an emergency, however what I dont understand is how they dont have a backup driver the is medical equipment people are desperately waiting are and need. I will say the women who did answer the phone was nice and tried to be helpful as best she could. My review is not based on a individual person it is based on the overall way the company is being ran. I hope this review helps them do better to understand medical equipment if very important. Put yourself in the shoes or situation of our needs. It could be you your child a loved one. No person should have to wait on breathing equipment or any other equipment that is absolutely needed.
Aug 13th, 2023