Evergreen Optical

Mar 26th, 2021

Lack good customer service. Slow to acknowledge my presence. When my wife went, she stood waiting for 20 minutes while staff ignored her, gave up and and went elsewhere. It's a small space with no waiting chairs so it seems like you would have to work at avoiding eye contact for this long. I got my glasses here because my MD said they have higher quality lenses. Paid almost $600, but wish I hadn't. I asked for some tint because I am sensitive to bright light, but the tint is much darker than I expected. It would have been nice if they had shown me some samples. Then I wouldn't have made this mistake. Finally, they did not take time to fit the glasses to my face and offered no mirror so I could look to see how they fit. When I got home, my wife thought they were sunglasses because of the tint and said they looked crooked. I looked in the mirror. Indeed they are noticeably crooked both from side to side and up and down. Quite obvious actually and I will have to go back to get them properly fitted. I am also continually pushing them back up into position because they keep sliding down my nose. Either they just don't care or the staff is not receiving proper training. Now I remember I got glasses here years ago because they are located right next to my eye doctor and I had a similar experience. I feel foolish for repeating my experience and wish I had gone to Costco, where I got much more professional service from a better trained staff, paid less, and didn't have these problems. I don't know about the quality of the lenses. I don't like writing a review like this, but feel like I should warn others.
Jul 6th, 2018