Great Atlantic Hot Tubs, Swim Spas & Saunas

Great Atlantic has the worst customer service. They said our hot tub would take 5 months. 4 months later they said 4 more months. Then they said 1 yr. We decided to take a floor model in place of our new one with a promise of a new cover. We received our hot tub in april and thought they ordered a new cover. In September we called and emailed multiple with no return response. A year later we contacted the Hot Springs company and CA. Finally Great Atlantic contacted us and said the cover was not ordered when we were told but they did have them in stock. Finally we got our cover. The hot tub we bought has many issues and this company is very hard to deal with. Hot springs spas are nice but don't buy one from Great Atlantic.
Feb 15th, 2023

I bought my Flair hot tub from Todd for my beach house. Because of supply chain issues we had to wait 9 months. Great Atlantic organized the delivery and set up. The crew was great. Diana in operations was great helping us resolve a breaker issue. I would highly recommend Great Atlantic. I love my new hot tub and now Great Atlantic is in Williamsburg and I am thinking about getting one for my Williamsburg home.
Aug 11th, 2022

Dec 21st, 2021

Jun 7th, 2020

Todd and the guys did a fantastic job installing our hot tub. I was a little nervous about how they were going to get it in to place when he told me the plan. It went off without a hitch. Fair pricing and very pleased with the hot tub and installation.
Jun 16th, 2019