Leeper Hardware

They sold me a part for my machine and I had the make, model yr and model number with me. The part didn't fit and was wrong part. I went back after more than 30 days with original part in original package and with my receipt. They would not take it back and would not refund the wrong item. They sold me the wrong thing even though I had all the model numbers and make etc. looks like the parts guy maybe don't know what he is doing? Three different people refused to help me due to it being outside their 30 day limit. I would understand if I picked the part myself but they picked it, they said it would fit, and they instructed me to buy the one that was wrong. It's no way to do business and I would never have done that to a customer myself. In the end I told them they obviously need the money more than I do and left the part on the counter and told their new manager to keep it and sell it to someone else. He Quickly Snapped, that they would. So I walked out the door and left it with them so they can make a little extra cash because they must really need it bad to treat a good customer they way the treated this situation. < I thought there would be a follow up or a call by Brian or one of the owners about how I was treated but it obvious that they don't care. Oh well it's there loss. This year I bought 875 bags of mulch and got it delivered by Lowe's. I typically always spend money with local business and not corp America. But not any more, or at least Not Ever Again at leeper Hdwe. I also see several other reviews where customers were treated poorly, it's a shame. They have a really nice store and good selection but customer service and management is hard to get past when your spending your dollars with them.
Apr 9th, 2024

There is no other hardware store I will ever use. They are professional, efficient, and the work theyve done for me has been perfect. 10 out of 10 recommend
Apr 2nd, 2024

Stopped by to see about a zero turn mower. Bailey was very knowledgeable and helpful.
Mar 30th, 2024

This place is absolutely amazing! The staff is extremely friendly and knowledgeable!!
Mar 28th, 2024

Mar 24th, 2024