KeyBank

The bald guy who might be a manager? Is SOOO rude because people dont know to stop at the random concierge desk they put in. Literally yelling at customers that everyone is a teller ok..how are we supposed to know that? If 3 different customers are standing in the lobby confused, its obviously YOU not us. After banking with Keybank for 10 years and consistently getting poor service, Im closing my account.
Mar 28th, 2024

Worst customer service I have ever experienced. The people who answer the phones/work the drive threw window are idiots I will be closing my account soon!
Dec 6th, 2023

We had a pretty sad experience with Key. Originally, I was excited to start banking with a larger reaching bank for the area. I thought it would compliment our more local banking. Key was enthusiastic to bring us on board. They sold us on their travel friendly banking and investment advice. It's true their customer service in the branch is generally good and these staff are well trained. However, the good service all ended when I needed support from beyond the branch, when my card was fraudulently used while traveling. When we returned from Mexico, I spotted a suspicious charge. I identified it immediately and reported it. I've had a few instances like this with a few different banks. The resolution has always been straight forward. Not with Key. Their fraud team refused to resolve the dispute. They accused me of providing contradicting information. They sandbagged communication. They promised review and escalation which never materialized. Branch employees turned out to be helpless in the matter. It's been months and I've figured out why I really just don't recommend Key for others: there's no real security. They contract with bottom of the barrel card service packages. Their fraud investigation contractor is similarly low quality. Their goal appears to be not to protect clients but to exploit them. In summary, Key is hollow service. No more reach than solid local banks and less security, if any. For those who want more reach and international support, better to travel to Buffalo or Albany to bank with TD or some other chain bank.
Dec 1st, 2023

After banking with Key bank a little over two years I had to close my accounts and leave. They do not accurately report payments to the credit bureau. This is a problem for the costumers because the practices at this bank will have a negative effect on your credit score. I have several other credit cards that report very quickly, not Key bank. I have an account I payed off and closed with them that is still showing a high balance and as an open account on my credit report!!! Key bank dose not care about the clients! The staff change so much maybe its a training issue. Whatever it is Key bank dose not care. I would never let a family member or a friend back with them. Run do not walk to another bank! Oh let me just add that I was NEVER one time late on a single payment with them EVER!
Jul 6th, 2023

Charges customers for checks , then charges check recipient $7.50 for cashing the check
Mar 31st, 2023