Inszone Insurance Services

Awesome service polite
Oct 16th, 2022

Best rates. Patient, understanding, and they go the extra mile.
Sep 28th, 2022

My family have let Cameo provide our car insurance needs since 2005. Keep that in mind. You would think an agent/broker and his employees would show more loyalty or muster up some kind of appreciation for our loyalty. Nope! In many ways we felt that we were treated like we were on an assembly line. Many times I'd inquire about getting some kind of discount seeing as we never filed a claim or had an accident. Their response was you are getting the "good driver's" discount. Nothing more nothing less. Considering that one of our vehicles is a 2006. The depreciation goes down daily. What sealed the deal causing us to leave cameo/Mercury as I said was the lack of care that we've been their customers for over fifteen years! I mean really? Some folks can't commit to anything for more than a few days. Any who, Gabby one of the reps. She came off like she was "nice." I can't stand using that word but I'll use it for her. She eventually showed her true colors. Something occurred which caused us to have to change our policy. For privacy reasons I shall not disclose what happened. But, it was beyond our control and involved the medical field. When things were cleared up we found that, in a sense, we were being penalized for what took place involving a medical issue! The last time we asked for clarity about our policy's price and reiterated HOW long we've been their customers, Gabby gave a nonchalant response that rubbed me and my family member the wrong way. She might as well said she could not care any less how long we've been customers. We NEVR lapsed on our premium. Just purchased a new luxury car, added to our insurance and paid the insurance in full. She and I'm sure the owner, Tyrone didn't care. The reason I say he didn't care is because when I called to tell Gabby, she answered the phone, that we wanted our insurance cancelled. She didn't ask why? What could they do to change our mind? She asked nothing and her attitude was stale. We didn't hear anything from the owner either. I wondered why I even gave them my business for so long?? Guess I didn't want to go through the rigmarole of looking for another carrier. When you've had enough of people's nonchalant attitudes when it comes to your money and time you'll find the ability to do business elsewhere. Plus, I believe she didn't want to deal with me anymore due to what I brought to her boss's attention. I recently addressed Tyrone, the owner, about the lack of Black Americans employed at his agency? Since 2005, I nor my family member have EVER been assisted by another Black employee other than the owner who is Black. Every time I've called or went to the agency for help I've always been assisted by people who do not look like me. Now, those amount of years at this location and I've never seen another Black American employed there raised many questions. I was told years ago that businesses are supposed to represent the area they are in. Meaning, there isn't only one group of people who live in the city that Cameo insurance is located. Tyrone gave me an answer that I didn't believe. Any who, I enjoy doing business with businesses WHO have employees that look like me, and have great customer service. Combine that serious concern with poor inconsiderate customer service. I'm gone! If you want bare minimal insurance service from people who really don't care that you are a loyal customer and you are fine with not being "represented" at a place of business AND you do not mind waiting THREE WEEKS for a refund after canceling your policy, which is absolutely absurd. Than they will suit your needs.
Nov 4th, 2021

Great!
Aug 30th, 2021

Tyrone and his staff are the best!!
Jan 31st, 2021