R.T. Moore

DO NOT BUY A HOME PLUMBED BY RT MOORE OR HIRE THEM FOR PLUMBING. RT Moore plumbed my brand new house, and within a week of moving in, weve found multiple huge issues. They connected my exterior line to my main line and the refrigerator line to the hose bib shutoff. They labeled my water softener rough-in backwards and now are unwilling to take responsibility for the issue and refund me anything for the $1000 Ive paid toward a water softener and install that are now defective. They do not stand behind their work and are unwilling to take responsibility for plumbing my house incorrectly.
Mar 10th, 2024

Feb 11th, 2024

Two stars because we did have RT Moore out to do some work a few years ago and all went well. Unfortunately not so much the second time and it all boils down to communication. I called on Wednesday 12/27/23 because we had a pipe leaking out of our basement ejector pit. We had an event happening at our house Friday night 12/29/23 which I told them so I was pleased they said they could be at our house between 12-4pm on Thursday 12/28/23. At about 3:45 on Thursday, I still had not heard from anyone so I called the office just to double check they were still coming. I was told the technician got stuck at a house with a big plumbing issue and it was taking longer than expected which was certainly understandable. I was told, however, that even though he would be later than the 12-4 window, he would still be coming on Thursday. Late afternoon turned to evening and nobody ever showed up or called to say they weren't coming. I fully suspected I would at least get a call from them on Friday morning and that they would be at my house early Friday. By 10am I decided to just call them myself. I was told there was a "scheduling conflict" and that they now could not come until Tuesday 1/2/24. In the meantime, I called another company Friday at 10am and had the problem fixed by 3:30pm, just in time for our Friday night gathering. A little communication goes a long way. A no call, no show is just not okay, and pushing a customer out 5 more days after a no call, no show just makes it worse.
Dec 19th, 2023

No one ever wants to deal with home repairs. The very thought of who's the right company to contact, how much will it be, and how efficient the technician will be floods my mind. So, when I reached out to RT Moore, I wasn't too sure what to expect, but they completely surpassed my expectations. When the work order was submitted, I was contacted immediately and a repair visit was scheduled. Mr. Large called me first to let me know of his eta and even via phone wanted a first hand understanding of what the job entailed to make sure he was properly prepared. When he arrived, he was so pleasant and cheerful. He made me feel at ease working on the issue. His professionalism was unmatched and something I've never experienced before. He not only worked on the issue, but explained what he was doing and why (something he didn't have to do.) He even educated me on how to prevent issues in the future and ways to improve my plumbing system. I truly appreciate all the help from Mr. Large and I will always go to RT Moore for my future needs. If you ever need help with any and all things plumbing ask for Mr. Large, he's the absolute best!
Dec 14th, 2023

Built a Pulte home in Brownsburg- they were plumbing contractor-takes 5 minutes to heat showers or sink in kitchen- water smells like eggs due to cheap materials and when we complained they said they wont touch our home. Terrible craftsmanship do not use!
Nov 20th, 2023