Osterman Jewelers - Closed

Dec 14th, 2018

Great service
Dec 1st, 2018

My husband only had his wedding band for a year. The diamond fell out and this store was of very little help. Please check the lifetime warranty on your purchase. We will not return.
Feb 21st, 2018

My husband and I are always very pleasantly approached when we enter this store. There is a lady named Socorro who helps us there most of the time. Whether we're buying a new piece or we're having an issue with our current jewelry, she always takes great care of us. The only reason this store did not receive a 5 is because I keep having issues with my current ring purchase. Even though the ring was repaired every time, this has been frustrating. Customer service has been great but I'm not sure about the quality of some of the jewelry.
May 25th, 2017

Bought an expensive ($1300) wedding band. Worst customer service ever. After 5 days I finally got a number from the store's assistant manager. Now I've been on the phone for long time trying to talk to someone. Absolutely horrible experience. Will never go back.
Feb 22nd, 2017