Franc Environmental Inc

They reported something which they didnt even know what they were saying sent and I am laughing because they didnt even know what they were doing. Trying to report on something.
May 8th, 2023

Franc (Wind River) installed my roughly $32,000 septic system in 2018. I was not available during the installation and returned a few weeks after completion. Came home to find the Septic Alarm was installed onto a deck post outside the house, exposed to the elements. Shortly after installation, the alarm intermittently sounded, sometimes with the septic pump running and sometimes with the pump off, but always after rain storms. My neighbor had to alert me to the alarms because they hear them thanks to the location the alarm is installed. Their technicians came out a few times while the system was under warranty but could not diagnose the issue. It kept occurring and I had repeated service calls thinking my system would overflow. After the warranty expired, I was told it was a bad alarm box and that they could replace the box but I would have to pay for the labor from installation. The alarm went off again and I was told the alarm float switch was bad and needed replacement. I argued the system was less than 3 years old, the company should stand by their work and I shouldn't be charged for issues that persisted right after installation. They eventually obliged and I wrote my initial review. Not long after, the alarm came back on again. I gave up on Franc, became far to familiar with septic operation through youtube and began trouble shooting myself. After 20 minutes of troubleshooting, I found the water proof electrical junction box tying the float switches and pump to the alarm and power source to be completely flooded internally. They tried charging me over $1,000 for service that wouldn't have corrected the issue. I knew nothing about these systems an hour prior. How was I the one to find this? Who knows what additional costs I will incur rectifying the issue. This system cost me $32,000!! Pictures attached Service: Septic system installation
Apr 26th, 2023

Service: Sewer repair
Apr 21st, 2023

Service: Sewer cleaning
Apr 17th, 2023

Bob and Tim came into Waxing the City King of Prussia with such professionalism and efficiency. Thank you for checking our water backup issue!
Mar 25th, 2023