Hopkins KinderCare

Overall I love Kayla and Jhessica they are like family to us. I feel like they are a great fit for this center to be successful. I would say lets get some strong teachers in the class rooms. I feel that the kids and other staff would be more successful if they had strong teachers in the PRE-K classes.
Mar 13th, 2024

I love this center for my daughter! They treat her as they would one of their own. She loves the staff there and the staff loves her right back. They keep you updated with everyday activities, meals and even diaper changes! I wouldnt want my daughter going to any other daycare center but this one! They greet us with pure happiness and joy. Very good at communicating and I get an answer anytime I call with a question. One of the best center I have had my child attend! Thanks for loving my daughter and making her feel comfortable! I have no worries EVER after dropping my daughter off!
Aug 19th, 2023

Hopkins KinderCare have THE BEST personnel hands down! I am so attached to my kiddos and leaving to go to work is is always sad but my heart is at peace when I leave them with KinderCare. I know they are in good hands of caring, loving, responsible, kind and the list goes on for such great people. The Director Kayla and assistant director Jhessica and each one of the teachers have been so nice and caring with us is pleasure to greet them all with such positive attitude. They go above and beyond to take care of the kiddos. They do fun activities and games for them my daughter And my little boy enjoy so much! Im so blessed I found the perfect place for my kids. They have great guidance in their prime learning. Thank you for such amazing stuff I appreciate you all and all you do.
Sep 21st, 2023

Gave this place a second chance. They changed management so I thought things would be better after having a mentally challenged kid out of the complex unsupervised and went missing for a bit where an investigation occurred shortly after. For 6 months I have had to go and pick my kids up early because their staff refused to work and were short staffed. Food was terrible and I cannot express how Kayla was just under qualified and not prepared to manage this location. I am with the other people here. If I could give a zero star review I would. Look this place up in the child care services records through mn. It has a bunch of investigations. Pitiful. They should close this location. The place I have my kids now in do three field trips a week, have ipad stations and a kid to teacher ratio that is more than acceptable. All my kid has been doing is going to splash pads, movie theaters, obstacle courses etc all included. Lololol kindercare even had a sewage leak from the apartments above with God knows what kind of diseases leaked through the ceiling. They didn't even have a professional crew come by and clean it up. Hahaha close your doors. Oh and when I needed to pick my kids up I got a call with someone who could barely speak English. I had to ask like four times if I needed to pick my kids up and when I brought this to Kayla attention she abruptly called my spouse and called me racist and accused me of swearing in front of other children hahahahaha. Close your doors. Rethink your business structure. You do not deserve to call yourself a daycare.
Jun 28th, 2023

If there was a 0 star option that would better reflect this center. The problems start with staff turn over. Probably due to staff that I witnessed making a tiktok of children. The children were allowed free reign of ipad(s) so my son was exposed to the horror movie The Grudge. Although the director apologized and guaranteed that would never happen my son is traumatized. Months later he needs to be within arms length of me at all times. The next problem is with communication. My son was attending for non school days. At times I was told to disregard messages that were sent about billing and signing in my son The app they have is never used so I had no proof my son was signed in. This caused major billing issues. Each time I was told pay or he couldnt attend. I recieve a subsidy so I would contact the case manager and it would get resomved. It's a terrible feeling to scramble and hope it works out before i would need care. The final straw was when I was again told I had a balance and pay or he couldnt attend. I paid amd asked for an explination of the charges. I was told it was my balance so pay. This was at 6pm the night before a drop off day. It spiraled from pay or he couldnt attend to due to billing issues he had been unenrolled a month prior and there was no linger soace for him. Other families had prioriety as full time. I was told in the moment he was a drop in child and never guaranteed space. I was never told this in the 5 months that he attended. Had I known that I would have never enrolled him. Childcare is very had to secure for school age children. All of these miss communications caused so much anxiety for me. I work full time and I am a single parent. This caused a strain on my job. Due to the many fails of Kindercare Hopkins I was reprimanded because my child was at home during my work hours and interrupted my work. I contacted the district manager and received empty appologies. I am left with no child care for Spring Break and other nonschool days. This facility is not safe for a child emotional wellbeing and a nightmare for communication and billing. Look else where for child care. Kindercare is horrible.
Mar 4th, 2023