Wilkerson Tile Company

We are thrilled with our shower re-installation. Background: we had our bathroom remodeled a year ago and noticed some hairline cracks near the bottom of the shower walls about 6 months after we started using it. We called the original contractor, who claimed it was due to settling, which according to our contract would mean he is not responsible for any repair. Further investigation suggested the cracks were due to lack of waterproofing, which he vehemently denied. Long story short, after a complaint to the licensing board and an attorney's involvement, he agreed to pay us to have Wilkerson tile re-do the repairs that his team had done incorrectly (wrong color grout, more of a long story). Richy Wilkerson knows his stuff- when his team started the repairs anew, they found that the only waterproofing in the shower was installed incorrectly. We already had water damage to the framing, not even a year after the initial installation was complete! Due to these findings, we ended up re-installing the entire shower. They use the Schluter Kerdi system, which apparently takes a lot of the guess-work out of the waterproofing process, but because the guys have been doing this for decades, they were able to adjust the installation to accommodate some idiosyncrasies of our 100-year-old house. You don't get that kind of experience from just anyone. Richy Wilkerson and his team are extremely knowledgeable. He and I had a nice chat about the Tile Council of North America (I went down a rabbit hole) and he takes pride in being an expert in his craft. I highly recommend them to anyone needing tile work done. It's worth the wait and any (potential) minimally higher initial cost to have the job done right the first time.
Sep 23rd, 2023

Beware! Richie Wilkerson is a crook. He bought tile from my company and his check bounced. I have been trying to collect the money for 3 months now. It has reached the point that I am having to press charges. Please don't let this company take advantage of you.
Sep 20th, 2023

We live down the street from an employee and thought it would be a good idea to reach out for a tile job in our kitchen. Initially, we were pleased. Shortly after completion, we noticed loose tile and chipped grout lines. We reached out to see if they could come take a look. A year later, and multiple unreturned calls, unreturned texts, excuses for no-showing, unfulfilled promises, and blatant lies to my wife and I, I have decided to leave a negative review on every platform possible. My wife was lied to on more than one occasion. TERRIBLE service and lack of accountability. I would understand if we missed payments or were even late on said payments, but that is not the case. In my opinion, give your money to businesses who care about PAYING customers.
Aug 22nd, 2023

Patrick and Doug did amazing work! They did our kitchen back splash and it turned out beautifully! We couldnt be happier with their work. Highly recommend.
Feb 20th, 2023

I don't think I have ever taken the time to write a review, but as I look into contractors again for a new project, it has brought up a lot of painful memories regarding Wilkerson Tile; I have to warn others. I honestly feel terrible for the people working for Richie because he is basically a con man and you can tell his guys try to make up for his abhorrent behaviors. The list of atrocities I experienced during a bathroom remodel cannot possibly be covered in one of these reviews. Just know that he stole money, broke contract agreements, was beyond unprofessional on many accounts, you'll never get ahold of him until he wants something from you, it'll take forever to get anything done (i.e. my bathroom remodel got to celebrate a birthday before completion), and the list goes on and on. The guys working for him felt so bad for me they gave me their numbers to avoid me having to attempt to go through him by the end. I was not a nasty client, I was never mean nor demanding, I didn't deserve the treatment I got. If I had the time I would be taking him to court as well, because he deserves to be stopped. If I could give less than one star I would. He seems charming, but he will over promise, under deliver every time. Avoid.
Jun 7th, 2023