Quality Inn Downtown Helen

Absolutely one of the nastiest places ever!!!!! Within 15 min of checking we watched a roach crawl across the table. My husband filmed more live roaches and various bugs. We couldnt get a refund for both nights that were booked but they did refund one night. Ive never had a problem with any Quality Inn so I was distraught by this experience. Horrible is putting it nicely!
Mar 27th, 2024

I've stayed here twice and they never have towels in the room. The person at the desk has been real nice both times tho.
Mar 7th, 2024

DO NOT BOOK HERE! One of the worst hotels and experiences I've ever walked in to in my life. There is no room like the pics you see online, they are old and worn out. The curtains were falling down. The 4 pillows for the 2 queen beds were just laying in the middle of the bed, not where they should be when made up, and they were yellow from way too many years of use with no pillow cases on them. The comforters looked stained like they had been peed on. The office chair back and arms are all torn and falling apart. No towels in the bathroom. My wife went to the office to check on things and was told they were out of pillowcases and towels. She showed him pics of the pillows and he said they were all they had and even added "I bet it doesn't look like the pics online." Then she realized he was intoxicated and still drinking something from a styrofoam cup. Now we have to call for a refund, you know, because they can't possibly do it right there. Quality needs to shut this hotel down until they can figure out what all needs to be done to bring it up to standards. I see plenty of responses to recent reviews so they know this hotel is a problem and have still not attempted to fix things here. Clearly management has no idea how to run a hotel. Rooms: You'll feel icky just walking in. We were afraid to put our luggage down anywhere
Mar 4th, 2024

I've stayed here several times over at least 10 years. It has been going downhill recently. The room is clean and the Direct TV works. Door stop safety device missing. The mattress needs replacing. No shampoo in the room or the entire hotel (the receptionist was great). Next morning, the staff decided not to prepare eggs and sausage, which I have had here before. I was told 'it is not a requirement'. If you are looking for an inexpensive place to sleep, this place is okay. I understand the property is up for sale and I doubt things will get better with the current owner. Just take a look at the pool....
Feb 13th, 2024

BEWARE!!! BEDBUGS!!! We rented a room here the first weekend of February 2024, and could not stay. Had to leave because of BEDBUGS. They were all over one bed in the room. Several on a pillow that I brought to the office. The attendant was apologetic, and offered to move us to another room on the OTHER SIDE OF THE HOTEL. We went to that room, and there was no heating and air unit. It had been completely removed, but the room was still in service. We were then moved to another room and found BEDBUGS in that one as well. All three rooms were musty and somewhat dilapidated. I did get a refund with no problem, but I would not recommend this hotel to an enemy.
Feb 2nd, 2024