Home Outlet

This was my initial visit to check out the store, which I found to be well-stocked but lacking in customer courtesy. Although I have a new account with a sizable credit limit and they have products that would greatly enhance my home, this visit does not motivate me to drive the distance between my home and their location. May have to drive further away to a location that is in business to make money.
Mar 19th, 2024

Today, my family and I visited our local Home Outlet store in Hattiesburg, MS to find laminate flooring for the bridal suite in our new event venue. Upon entering the store, we noticed that there was no one at the counter. Undeterred, we proceeded to explore the showroom where all the products were displayed. We have been loyal customers of Home Outlet/Surplus for many years, but unfortunately, this particular visit left us disappointed with the customer service. After a few minutes of wandering around, we managed to get the attention of a gentleman operating a forklift. He asked how he could assist us, and we explained that we were interested in finding laminate flooring. However, his response caught us off guard as he casually mentioned that one employee had gone for lunch and another might be using the restroom. While it is understandable that people need breaks, his comment seemed unnecessary. Despite this initial setback, my dad began explaining our specific requirements regarding the laminate flooring. However, the gentleman repeatedly interrupted him and attempted to steer the conversation in different directions. Meanwhile, my mother, sister, and I continued browsing other products within the store. To our dismay, whenever I showed interest in more expensive options, he made snide remarks about their prices compared to alternatives. What truly crossed the line for me was when my dad mentioned that we intended to use this flooring for our own house. In response, this store manager named Craig Strickland dismissively informed us that it had been discontinued and therefore unavailable. At this point, it became evident that he had completely disregarded our needs and treated us disrespectfully. Feeling disheartened by his behavior, we decided to take our business elsewhere. We headed over to Lowes instead and ended up purchasing 72 boxes of flooring priced at $4.75 per square foot. It's unfortunate that Mr. Strickland's actions cost Home Outlet a significant sale. In conclusion, this experience left me with the impression that if we were of a different race, Mr. Strickland might have treated us with more respect. It is truly disheartening to witness such discrimination in a customer service setting.
Feb 22nd, 2024

Jan 15th, 2024

Pricing walk in shower and bath conversion kits.
Dec 8th, 2023

Nov 21st, 2022