Transcend Medical, formerly Porch Home Medical

Jun 24th, 2020

Stopped in today and the customer service was second to none! I needed some help' and they delivered. Recommended any day!
Jan 25th, 2020

I am dying from a lung disease and if I dont get a transplant Im in my last year of living Im tied down to my oxygen and its hard to go places with the big tanks I stopped by there to ask about the oxi go and Angie said they had a used one I could buy for $1800 and the double battery would last for 8 hours my wife go money from her 401 K so i could buy it I went by on a Friday and picked it up $1944 total with tax it was charged a little so I went to Publix and wore it inside while I was in there the thing got warm and the battery died when I got home I called Angie and told her about it getting warm she said I will call you back when she did she said that she checked on it and it was normal for it to get warm the next day I charged it it took 8 hours to charge on Sunday my wife and I walked across the street to my nephews house and at about 15 minutes it starts to get hot and then hotter you couldnt touch it because it was so hot it made a red spot on my side the next day I took it back and ask for a refund Angie says let me make a call she said its under warranty so we will get it fixed I said Id rather look for another one but Angie convinced me it would be ok when I told my wife about it she said no that we would get a refund we go down on Wednesday and Angie calls her boss and he agrees she said there will be a 20% restocking fee my wife said for what she said because thats our policy she said we will have to give you a check but it wont be ready until next Thursday well i stop by today and Angie is out and the other girl there says no the checks are done monthly and it will be mailed to you my wife has contacted the BBB and has even considered suing them and oxi go because it burned my side I have to suffer because of them
Nov 1st, 2019

Nicest people to do business with. The Guntersville girls are knowledgeable and most importantly.....compassionate
Aug 12th, 2017

My daughter had twisted her ankle, the doctor ordered her a cam boot. We live in Boaz, so were going to used the medical supply house in Boaz. They were rude, unprofessional, & seemed annoyed to even help us. The lady was like, "What do you want?" I told her we needed a cam boot for my daughter's ankle. The lady snapped back, "Well what kind? I need to know, a tall one, a short one, what?" I said, "Well I guess whatever is on the prescription." Needless to say, we left. Then recommend Porch Home Medical in Guntersville. We called them, they immediately took our insurance & went to work to get her the boot she needed. It took a few days because of insurance issues, but they got her the boot she needed. Porch Home Medical staff were polite, professional, & went above & beyond our expectations. I will tell everyone, to use them. The other medical supply houses give you a bunch of excuses & are nothing but a waste of time.
May 21st, 2017