Heartland Bank

Great employees. Always welcoming.
Jan 18th, 2024

I understand it's a policy, but as a federally insured financial institution, I don't understand the unwillingness to help someone make change if they are not an account holder but are willing to let you examine the bill before making change to feel confident it is not counterfeit. Even offered my license so if something should happen they would know how to locate me. Either way, not a way to attract new customers. Instead I went across the street to KeyBank and they were more than happy to help.
Oct 13th, 2022

I have been banking with Heartland for many years, they have always been very accomadating, very nice customer service people
Aug 24th, 2022

To start, I would like to say that this was a good bank at one point in time, and I feel it's fair to give them credit for that, since I (like many) did not take the time to review it while the experience was a positive one.Now, let's talk about the present instead of the past. This bank has been going downhill at rapid pace over the past few years. When I say "this bank" I'm meaning the bank as a company, although the customer service has gone down as well. I have finally reached my last straw after looking at my account to find that they have taken $30 out of it for "service fees". To my knowledge There should not have been any- I make it a strong point to not have any accounts that charge them. That's not to say maybe a clause isn't buried somewhere, or more likely that they have taken it upon themselves to add it since I opened the account many years ago. But in any event, them reaching their hands in and taking my money is absolutely not acceptable, and has broken and trust and respect that I had left for them. Now as I said, that was the final straw that pushed me off the fence to make me actually start the process of closing and moving our families three savings accounts, checking account, and business account. That's not an easy task, and the reason why I delt with them through this point. But to give some insight into the other issues: during the PPP period, they were not only completely unhelpful but flat out rude. After two weeks of messing around with them and waiting for callbacks that never happened, I finally went to another bank for it. Another major issue was just a few months ago I needed to setup guardianship accounts for my kids. They again were extremely unhelpful, and apparently there is only 1 person in the entire company that can even set them up. Want to guess what that was like? Yeah, it was even worse. We, again, had to go to another bank and had the accounts opened for nearly a week before the heartland rep ever even called back. And then there is the day to day type issues that are just a frustrating headache, but I think you get the point.In short, I know I have written a lot so I'll conclude it with a TL;DR summary: bank used to be good, now it's like they're in a race to the bottom of the barrel with Chase. Don't let them take your money like they did mine, bank somewhere else.
Sep 18th, 2022

Heartland banks service providers have gone over and above to provide me and Way2Go Fitness excellent service. Natalie Belt, Josh McKee and Amy Gunn, along with the staff at the Grove City branch have all given us better than expected service. I have never experienced this level of customer service in a long time. I consider them the Chick-Fil-A of the banking world.
Jun 5th, 2021