Brand Source Appliance Repair

They were suppose to do the warranty work for another company on my dishwasher. It took 47 days of us calling to get them out to our house. THEN they told us they cannot reinstall the dishwasher to our cabinets for their store policy. I called and they asked for photos then blew me off. So far nothing is resolved. Good luck getting them to follow through with promises.
Feb 14th, 2024

I tried calling in and the only path is overseas. There ONLY option is "is it under warranty". If not there is nothing they will do. Won't even give you info on who they use so you can go direct. If you want help, call someone else
Sep 2nd, 2023

Buyer beware with buying the extended warranty. We've been waiting for two months - you heard that right - 2 months to have our fridge repaired. The 1st time the repair guy showed completely unprepared. Even after we took pictures and trouble shot the problem we still had to reschedule. Beware he only comes to northern Colorado one day a week - Thursday. Now our fridge has gone from a simple repair to a huge one because the problem continues to get worse. Extremely dissatisfied. Don't sell a warrant if you can't provide the repair!
Jul 7th, 2023

We purchased the warranty offered at Appliance Factory. We have had no issues with the unit for 2 years. This month we were getting an unbalanced code on our unit. We called Appliance Factory and they had set up a technician to come and fix our unit. They came out and barely did anything. He recalibrated the tub sensor and called it fixed. That same night the same issue occurred. I tried texting the technician to address the problem and had no response for days. He finally said there is nothing wrong with the unit and it's user error! I am extremely frustrated and even more irritated that we paid Appliance Factory hundreds for a warranty and they sent out these people. Now if they come back out here they want to charge me additional money to fix the issue that was never fixed in the first place! If I could give 0 stars I would! Yours truly, Extremely dissatisfied customer P.s. It turns out it wasn't user error. I changed out the suspension rods myself! And what do you know, problem fixed. It only cost me 35$. Im sure saving me money, time, and a headache.I had even mentioned to your "technician" that the suspension rods may be the issue and he informed me that he checked them and they were fine. You guys obviously don't care about fixing the issue. You only care about lining your pockets with money.
Oct 3rd, 2023

Shouldnt take over a month to get a repair done when you can order the parts online and receive them within a week Service: Dishwasher repair
Oct 24th, 2022