El Pollo Loco

Raquel Galeano _{on Google}

Mar 19th, 2024

Absolute terrible service.
I ordered here today at this restaurant for a 5:15 delivery, and my dasher came at 5:00.
I get some people have trouble with my location, but after confirming he was in the same parking lot as me, I told him to drive to the front of the parking lot where I was waiting.
It's only been 5 minutes and this man keeps yelling, "Hello? Hello? Hello? Where are you? I said I was here and your not here!!".
He kept yelling a couple other things that I could not understand because of his heavy language, but he moved to a new location, without my approval, and misdirected me into a completely different parking lot.
So not only was I frustrated walking around the wrong parking lots, but this man continued to yell at me, giving me the wrong parking lot name.
He finally saw me walking by and called out to me, and with the most michevious smile and said "Oops, sorry."
This is completely unacceptable. No customer should be treated like this, nor should any employee be allowed to get away with this.
I still know his name too, if this location would like any more information about my dasher.