The UPS Store

Mar 13th, 2024

Talk about the lack of customer service and thinking outside the box to be helpful. I came in with a packaged Amazon return and needed extra tape to keep there pre-sealed envelope bag from popping open, the employee stated that itll cost me $1 to tape it. Okay, fine. Ill skip the tape, but print me the label and itll use the tape on the label to secure the package. He refused and said it had to be fully secured and ready to go before he can give me the label. See image for detail - where my finger is pointing should be the return label to secure the pre-sealed envelope. Honestly, how dense and difficult can someone be? UPS should train their employees to not be so robotic. If that was the case, I would have preferred they install a self-service machine and Ill do it myself. Less annoyance and faster.
Mar 2nd, 2024

Why do you need to use this location? In a word -Daniel. I found myself in Gilroy waiting for the dog at the groomer and had some items to send so I went to this location. I was welcomed and assisted by Daniel and done in less than half the time I usually spend at my citys location. He gave me 100% of his attention and was indeed the brand.
Jan 25th, 2024

This is a great store and very helpful and friendly staff.
Jan 23rd, 2024

Both staff members Daniel and Andrew at the Gilroy location (off 10th st) were phenomenal! They assisted and gave me tips on how to package my items more efficiently and assured me that my package would arrive back to Amazon in one piece. They made me feel at ease about the whole thing. Thank you, Daniel and Andrew for your help, and for not making me feel rushed even at the tail end of the store hours.
Dec 29th, 2023