PetSmart

HORRIFIC, this was the worst experience I had my dog was traumatized and she has never been this fearful. The cut was awful and the only reason they got 2 stars is because they fit me in (she had stickers from a weekend trip caught in her fur and she had to be cut, my place had a 2 week wait). They appeared friendly and they discussed the cut at drop off, seemed professional. When I picked up my dog she looked like I had cut her in a moving vehicle. They proceeded to blame my dog and said she bit them, she has no teeth and she has never bitten, she weighs 3 pounds and she has never had a complaint about the grooming. When I picked her up they had every excuse. Im embarrassed to post a picture. She came home shaking that lasted days. So, I waited a few days to calm down and called to talk to the store manager, I am almost sure that I didnt get the store manager just a cashier. He checked out customers while talking to me never asked my name or type of dog. Apologized and said he would speak to the grooming staff. I rarely give a bad review but this was horrible. I also need to say they had a groomer that sat and looked very disinterested, she appeared to be the lead. Another, that seemed new and was complaining about how many dogs she had scheduled for the following day, and a third that checked me in and out and acted as if he loved my dog. I have no idea what happened but my dog was in distress for days. Those that know my dog know she is a tough dog and super sweet. She had no fear going in. I am so sad and disappointed and I will not return. They offered no discount. If new to this location I would NOT, I dont know what to advise the regulars but they will not have any more of my business. I posted picture of before, normal cut, and their cut!
Jun 29th, 2023

Jun 25th, 2023

Jun 5th, 2023

Jun 1st, 2023

Really friendly staff, and how can you not love a place that's filled with little critters looking for a home?
May 23rd, 2023