B & M Custom Transmissions

I called this business this morning to get some information about a transmission and the guy who answered the phone was beyond rude. I said, "hello, good morning. How are you?". Dude said, "I'm busy". Rude as hell. Then had the nerver to call my phone back. I told him I would not be needing his services. He said, "I don't want to work for you anyway." B&M, that's how you run a business? Missing out on 3k plus jobs. Get a receptionist if you can't handle calls. One can only imagine how much they've lost out on disrespecting and being rude to customers.
Mar 30th, 2024

Ive had 2 transmissions repaird by brian, one was a th350 which i have not tried yet due to the engine still being worked on, and the other was for my 02 tahoe, which i can say drives and shifts flawlessly. Both transmissions were repaired super quick within 1-2days. I can tell you from personal experience that they dont make good honest old school mechanics like brian anymore. Im assuming people whose reviews say that hes rude is due to him not sugar coating what can or cant be done. From me to my family members whove i taken to the shop with me have had nothing but good things to say about brian. I will definitely bring any future projects here as well as reccommend any one looking for a specialist. Thank you my friend.
Oct 25th, 2023

Very friendly and helpful.
Aug 13th, 2023

DONT BRING YOUR TRUCK HERE If you want your 4l60e or any transmission repaired GOODLUCK Getting quality work that will last. Brian burgan Will talk the talk But will NOT stand behind his work. Considering he Offers a 6month 60k mile warranty What would you expect. 1st transmission was 4800$ Blew the pump a couple days after the warranty expired with less then 8k miles! Second transmission I gotta deal for 4k with no warranty! Blew Up 3 days later. Unfortunately I trusted this shop with my fathers old truck But was out 8k with no other response then Im sorry you dont believen my work goodluck with your truck! Found out Both times the torque converter wasnt spaced properly, Causing pumps to blow, also came back with a stripped drain plug, He melted and glued the connection to the neutral safety switch to hold it in place. SAVE YOUR MONEY AND GO ELSEWHERE! Service: Transmission
Apr 5th, 2023

I had my 1969 el camino dropped off and she was in ruff shape but the good people at b &m custom got me back on the road in just a few days worth every penny he dose good business and the customer service was great will be back for all my transmission needs thank you. Service: Transmission
Feb 28th, 2023