Ontario Knife Co

Oct 29th, 2021

Hunting knife
Oct 25th, 2020

Aug 11th, 2020

I got a butchers knife. The Old Hickory one. The bevel is so wavy it looks like a beginner did it. The tip is very blunt. It will make it difficult to sharpen. The tang isn’t matched to the handle. I’ve emailed them twice about it and they must have decided to completely ignore me. With all of the good quality, stainless steel knives on the market that have professional quality knives and good customer service, I’d advise everyone to avoid this carbon steel knife and the junk that they WONT stand behind. Sad part is I didn’t even ask for a replacement or anything. I just asked if the knife was supposed to resemble a hand made model. And if so, I would have been perfectly happy. Their lack of response tells me they don’t have quality or future customers as a priority.
Mar 28th, 2020

Products are outstanding. I own almost every one of their folding blade designs.....that being said....this is the worst customer service experience I've had in a long time...and if you are Canadian. DO NOT EVEN BOTHER. I contacted customer service to inquire about a warranty issue, and was advised that there is nothing they can do to assist because I'm in Canada (they were certainly able to assist in taking money for their product though) and was advised to look for a knife repair place out of pocket.. Essentially, unless you are in the United states, this relationship is over, once you make a purchase, and your warranty is immaterial. ESSE makes identical blade designs with better material, and their customer service support is second to none. Avoid OKC if customer support is important to you.
Apr 25th, 2019