American Water Products Inc

Kayla Martin _{on Google}

Mar 15th, 2021

These people are especially rude. No concept of customer service. The elderly lady yells at me every time I come to pick something up. Never a nice greeting, just "Who are you? What are you here for" and never a thank you for doing business with them either. But I have found another supplier!!!! So I no longer have to take her abuse. I may have to wait a few more days for the shipment since American Water is the local supplier, but its worth it not to be treated so badly by people who make a lot of money from us.

Matthew Jadali _{on Google}

Nov 6th, 2019

Terrible service.
Got inside the building using the front door. Stayed at the lobby for over 10 minutes.
An elderly person wearing no mask told me I cannot be at the lobby with no mask.
I put one right away and told her she was not wearing one either, but I had mine on anyway.
I started telling her I was looking to purchase equipment and looking for a supplier and she just cut me off saying "Who are you?"
"You can't be here"
"You need to get out and go around"
I just told her:
"Never mind, I'm out of here, I'll look for another company"
Left the office and she went outside asking me who I had to go around.
If "no one is allowed at the lobby", door should be locked with a message asking for clients to go around the building.
And if you ask for a mask as a requirement, make sure you are wearing one specially if you belong to a more susceptible group because of your age.