GM Financial Headquarters — Burnett Plaza

I am on my second lease and GMC has failed once again to mail my billing statement to have it 20 days prior to the statement due date. This is a violation of my state's Bad Faith Law. I have attempted to reach Dan Berce, the CEO, however, guess he is not interested in customers (only in grabbing their money).GMC Financial shows only disrespect to the American public consumer as obviously expressed by many in their negative remarks.
Jan 24th, 2023

GM Financial is the worst company if you need anything resolved. All you get is the run-around.
Oct 27th, 2022

This company will not give me any information about my own vehicle. If anyone has any information on how to locate a vehicle with just the vin number I would love to know how it is done. I'm not sure why they left the number I call where they tell me they cannot help. I would like to not have my name attached to a car I share with someone who has physically assaulted me in the past.
Apr 13th, 2022

Legal refuses to help with getting your name off a car loan even when you have court documents signed by a judge to do so.
Mar 28th, 2022

GM Financial is anything but professional. We paid off our lease well over a month ago. We have called weekly since regarding the title of our vehicle. Each time we were told different things by each customer service representative we spoke to. We sent the paperwork they needed by fax and email 3 separate times, only to find out we were provided with the wrong email from the start. While speaking to a manager I got told to act like an adult and continued to get laughed at. Needless to say, this did not sit well with me. We were told the title would get expedited. This is when the daily phone calls began. We were told by another representative that we could get the title sent to us via fed ex at our cost, which is absolutely ridiculous. Then, when we finally agreed to pay the cost for fed ex and bite the bullet we were told it can still take up to 15 days to receive. Bottom line, their employees and managers need some serious training. GM is now holding up a new car sale for me because someone in their office messed up from the start. Very unprofessional, I wouldnt recommend GM Financial to my worst enemy.
Mar 28th, 2022