Fred Trelli - GEICO Insurance Agent

What can I say it's GEICO..
Mar 14th, 2024

Awesome
Feb 24th, 2024

Called here, and was answered within 2 to 5 minutes. Great customer service, and they know how to type fast. Would definitely call back for questions
Feb 20th, 2024

Great place and good prices
Feb 15th, 2024

2/28 $170.96 FRAUD was withdrawn from my acct. I didn't even know I had an acct isurance, where are the CARDS WHERE ID policy. To Mr. Fred Trelli and Management of Fort Myers FL branch. I have been a customer with Geico wherever I lived NY. PA. and now Ford Myers FL. Port St Lucie I am now 75 years old so that was many years. Today was the worst experience ever. I called the office in fort myers. I was transferred 6 times to 6 different people all who didn't know what they were doing. And I had to tell my story to everyone of them.x 1. Not sure of her name she was definitely Spanish which is illvelant to me, unless there accent is so strong it's not understandable. I asked to be transferred to another person gave my apologies and told her the truth I could not understand her accent. 2 transferred to Carianna whose Spanish accent was stronger. I then asked for a supervisor. 3 transferred to Spade who claim she was a supervisor I told her all I wanted was to get a policy quote she didn't understand. So she said she would transfer me to a sales person 4. She transferred me to a service dept I didn't know that, so I told my story again. I spoke to Spade she said she would transfer me once again to sales dept. 5. spoke to Tinika who didn't understand all I wanted was a quote which I did 2 weeks ago because my daughter was checking other insurance company. I insisted on Geico (wrong move). Tinika was nasty rude and simply wouldn't listening or given me a chance to speak. She had the wrong car, wrong information and kept insisting she was right. I ask to speak to a supervisor no she wouldn't allow me to she said she could help me...I said now your the 5th person lm speaking to and your insisting on talking and not allowing me to speak when u are all wrong. I asked her for the 3rd time I want to speak to a supervisor. She then said she would note it and a supervisor will call me in 24 to 48 hrs. Mr Trelli, what have you done to Geico. I'm a 75 yr old woman and my husband is a disabled veteran. Is this how any business should run? Goal is to frustrate clients and ultimately lose clients It never was like this for the past 30 years. At the fort myers office Jeanette was a blessing clearly know why she is no longer there. Please correct these problems and take necessary action to train or write them up as a warning. I worked for major international law firms in Manhattan if a client was treated as I was by 6 people they would all be fired. My name is Joanna Mancini My daughter purchased me a leased car 2024 from Toyota in Naples the lease was solely in her name as a gift to her mother. None of these reps knew what I was talking about. The most disrespectful and clearly puts no value on listening to a new customer ..a narcissistic behavior. She needs to be looked into as a dangerous employee. In addition on 12/2 I got a quote instantly by a kind woman gave me a quote in 10 mins. My daughter wanted to stick with progressive I disagreed I finally won her over and I called Geico fort myers office immediately. I welcome your feedback Joanna Mancini
Feb 21st, 2024