Ken's Sewing Center

big jim swennie _{on Google}

Mar 27th, 2024

I use to but parts from them fix my vintage sewing machines the owner always came on phone found want I need sent it to me in cols ohip.These pee are awsome if need a machine do not be afraid to spend your money here .

Renuka Salinger _{on Google}

Mar 20th, 2024

I recently purchased a refurbished Babylock Allegro from Kens and it was a wonderful experience! I was pretty nervous. The refurbished machine was like new (seriously). I decided to buy used from Kens because they service all used machines before sale and that gave me confidence that wasnt there with eBay or other online private sales. The price was stellar and provided me the opportunity to buy other accessories that I really wanted. To be transparent there were a few hiccups, they forgot to send the foot controller and I didnt receive a compatible 1/4 inch foot. But they immediately sent the foot controller upon notification and I am certain they would send me the 1/4 inch foot if I asked them to. Also, they responded to my emails over the weekend when they were closed, over the top customer service. I am happy with my purchase and recommend Kens for any sewing needs. I feel assured that I can pick up the phone and talk to them if I have any trouble with my machine. That isnt the case with many businesses anymore. And lastly, their prices are very competitive!

Leila Knoll _{on Google}

Mar 8th, 2024

loved my experience buying my machine online with Ken's. Their customer service was prompt, friendly, and understanding. When a piece arrived damaged in the package, they immediately sent a replacement. I've been using my new (to me) machine for a couple months now with no complaints. will definitely shop with them again! :)

Susan Hey _{on Google}

Mar 6th, 2024

I ordered the Janome 8400 from Ken's. It arrived a few days later, I was thrilled. Unfortunately the machine has some issues. They aren't major, but they do affect my sewing. I reached out to customer service through email. I described exactly what the machine was doing and asked for options for taking care of the problem. No response. Several days later I called the service number and left a message, even mentioning the no response to my email. No response. I'm very disappointed.